Ricoh Named a Worldwide Leader in Document Services by IDC MarketScape
The report highlights Ricoh's broad portfolio of solutions, industry expertise, service and support infrastructure, and overall service consistency as key factors that help differentiate it from competitors.
The report highlights Ricoh's broad portfolio of solutions, industry expertise, service and support infrastructure, and global service consistency as key factors that help differentiate it from competitors.
Mexico City, January 08, 2019 - Ricoh today revealed that IDC named the company a Leader in its 2018 Document MarketScape Vendor Assessment: Worldwide Print and Document Services1. Ricoh's commitment to empowering digital workplaces centers on a customer-driven approach to delivering services and solutions, which helps simplify customers' digital transformation, enhances their experiences and boosts business productivity. These and other attributes were cited as contributing factors to Ricoh being named a Leader in IDC MarketScape.
"The customer-driven approach, which is based on a high-touch engagement process, enables the company to stand firm in the face of changing customer needs and provide customized solutions to address business demands efficiently and consistently for local, regional and global deployments" Said Robert Palmer, Research Vice President, Imaging, Printing and Document Solutions at IDC. "When companies large and small are looking for a partner that can design and develop a program intended to evolve with future business needs, Ricoh should be in the running."
Ricoh aims to grow its printing business by supporting its customers' labor practice reforms. The company leverages this extensive experience and problem-specific knowledge to shape its portfolio of offerings. It does this by providing services that leverage the Internet of Things and other advances. Ricoh also offers managed document services and IT services that cover everything from planning to building and managing all office information and communications infrastructures. Ricoh's team of experts provides communications services and other value-added offerings that optimize office interactions. This approach enables the company to provide the specific expertise required to help customers in different vertical markets, including financial services, healthcare, legal, retail and more. This expertise, combined with Ricoh's global base of nearly 97,000 employees and proven track record in more than 200 countries, helps ensure consistency of service around the world. This unique approach not only benefits Ricoh's direct customers, but also its large reseller network.
Earlier this year, Ricoh unveiled its RICOH Ignite global growth strategy that outlined Ricoh's approach to expanding relationships with existing customers and growing relationships with new customers. One aspect of this strategy is to provide higher value services to existing customers that help connect office business applications. IDC states that "Ricoh has established one of the industry's most feature-rich programs with a highly efficient and integrated global service delivery model. "This is just one successful attribute of Ricoh Ignite1.
"Our commitment to providing the right services and solutions to help our customers and dealers stay on the leading edge of technology and be leaders in their industry. ", said Yoshinori Sakaue, Corporate Vice President and General Manager of the Digital Business Group. Ricoh Company, Ltd. "Around the world, the right combination of the best people, processes and technologies is a necessity for success. "Our portfolio is customizable and scalable to deliver to our customers and partners as we assist them in their unique digital transformations."
For more information on Ricoh's complete line of products, services and solutions, please visit www.ricoh.com.mx.
About IDC MarketScape
The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) vendors in a given market. The research methodology uses a rigorous scoring methodology based on qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and potential vendors.
1 IDC, Vendor Snapshot 2018: Ricoh on Contractual Print and Document Services, doc # US44515618, December 2018