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Case Study: Group Eulen

Case Study: Grupo Eulen


History and Context

GROUP EULEN Peru, a subsidiary of the Spanish EULEN Group with over 60 years of global experience, began operations in the country in 2002 and has since established itself as one of the leading providers of general services and outsourcing. With over 7,500 employees nationwide, the company provides a comprehensive portfolio of services that includes general services, security, cleaning, maintenance, human resources, and more.

In the south of the country, EULEN has grown 74% in the last three years, excelling in industrial cleaning and security services. This performance reinforces its ability to adapt to each sector and consolidate its position as a strategic partner for major industries.

Business Challenge

In Peru, the company faced three major strategic challenges that impacted its daily operations. The first was related to document management, marked by a high volume of physical files awaiting digitization and archiving, which made it difficult to organize and access information in a timely manner. Likewise, its printing fleet showed limitations due to delays in service and supply of consumables by its previous supplier, which compromised operational continuity and generated overload in administrative areas.

At the same time, the IT support area was unable to meet the technical demands of users distributed across different locations, highlighting the need for a more comprehensive, efficient, and scalable model.

In addition, they sought to strengthen their sustainability strategy by incorporating practices that would contribute to reducing paper consumption and electronic recycling.

Ricoh Solution

Ricoh Peru designed a comprehensive solution aimed at strengthening the EULEN Group's technological infrastructure. Ricoh Smart Multifunction Devices and state-of-the-art scanners were implemented, along with process automation through Ricoh Smart Flow Professional (DocuWare), which made it possible to digitize document reception, validate their authenticity, organize them efficiently, provide real-time traceability, and store them in a secure digital archive.

In addition, a solution was incorporated that improves print management, allowing centralized administration of the equipment fleet, establishing usage policies, controlling print volumes, and ensuring more efficient resource consumption, optimizing operations, and reinforcing sustainability.

In response to IT infrastructure challenges, efficiency was increased with device management services using Ricoh Device as a Service (DaaS), which included specialized technical support, provision of computer equipment, and a single point of contact to meet the technology needs of the area in a scalable manner.

The initiative also included the Green Office program, with actions to recycle paper and electronic items.

Results (Benefits of the customer)

The implementation of Ricoh's solutions led to significant improvements in the EULEN Group's operations and working environment:

Optimization of document management: Digitization has eliminated the need for physical documents, reducing processing times and improving the traceability of information.

Increased productivity of employees, positively impacting the company's ROI.

Enhanced sustainability: Implementation of the Green Office program for recycling paper and electronics, aligning operations with CSR objectives.

The Eulen Group and Ricoh co-created a smart workspace that generates more efficient processes and positive experiences for employees, resulting in business growth and continuity.

Ricoh Latin America, and Group Eulen acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: Grupo JOMI

Case Study: Grupo JOMI


Ricoh and Grupo JOMI co-created smart and efficient workspaces tailored to the needs of the Salvadoran company, offering computer management, process automation, and printing services. This collaboration has become an example of digital transformation in the pharmaceutical and consumer goods sector.

History and Context

GRUPO JOMI is a Salvadoran company with a regional presence that manufactures, distributes, and markets pharmaceutical and consumer products. Its history in the country began in 1986, with the vision of Don Oscar and Doña Mirian, who, with great sacrifice and hard work, acquired the Guadalupe pharmacy, which already represented Tetracycline 250 MK, a highly demanded and recognized medication in the country. Almost 40 years later, GRUPO JOMI has become a solid company with around 500 employees and a chain of more than 40 pharmacies (Farmacias La Vida). It is a source of pride for El Salvador.

Business Challenge

The renowned pharmaceutical company GRUPO JOMI had identified a critical challenge in its billing process. To ensure that its new ERP system would function optimally in its 36 pharmacies distributed throughout the country, it was essential to make a significant investment in modernizing the technological tools used at the points of sale.

Following an analysis by the Ricoh team, it was determined that the current computers at the cash registers did not meet the standards required to support the advanced functionalities of the new ERP. Therefore, it was of utmost importance to provide each of the pharmacies, as well as the central laboratory, with modern and efficient equipment. This includes computers, but in addition to this, the need for ticket printers that are not only fast but also offer quality and durability in the printing of each ticket was identified.

Ricoh Solution

Ricoh presented a comprehensive solution to the customer, wich includes Device Management as a Service (Ricoh DaaS) with 38 DELL computers (Ricoh LATAM partner, Titanium Partner). Complementing this, the ticket and label printing process for pharmacies was automated with thermal printers and smart multifunction devices from Ricoh for higher quality copies and prints and greater agility in document digitization in the workplace.

This technological upgrade guarantees the capacity and quality necessary for the optimal functioning of cash registers in all branches, speeding up the issuance of invoices at points of sale.

The office printing equipment is not only modern but also offers versatility and speed, enabling efficient document management from the cloud.

This investment not only optimizes processes but also raises the level of customer service, maintaining customer loyalty.

Results (Benefits of the customer)

JOMI, S.A. DE C.V. has experienced a significant transformation since implementing its new ERP system, supported by the installation of state-of-the-art equipment. With fast computers and warranty management and user support services, the company now processes transactions efficiently, improving the customer experience and maintaining business continuity.

Thanks to thermal printers, JOMI can issue tickets and purchase receipts quickly and reliably. Unlike other equipment, the ink in these printers is wear-resistant, ensuring the durability of the documents issued. The upgrade has reduced maintenance costs associated with the previous machinery, thereby increasing operational efficiency. The installed equipment has improved performance, allowing JOMI to serve its customers more quickly.

Without hesitation, RICOH and JOMI co-created smart and efficient workspaces tailored to the needs of the Salvadoran company in the pharmaceutical and consumer goods sector. In addition to improving workflows, this transformation is yet another example of how Ricoh's solutions and services contribute to and empower our customers to successfully achieve their corporate goals.

Ricoh Latin America, and JOMI, S.A. acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: BTG Pactual

Case Study: BTG Pactual

Case prepared by Lorena Palma, Ricoh Chile.

History and Context

BTG Pactual is Chile's largest investment bank and one of Latin America's leading asset management companies. With a strong presence in Latin American and global financial markets, the company has raised capital, conducted public offerings, and completed blocks of shares in recent years, accumulating billions of dollars in transactions.

Business Challenge

BTG Pactual had a document management process, with a provider that delivered the service, but with response times that did not meet consumer needs. As systems were modernized and new input flows appeared, the volume of documents grew exponentially, quickly exceeding the system's capacity.

There was a high degree of dependence on the provider, even for minor changes, a lack of technical support, and poor knowledge transfer to internal users.

One of the financial institution's employees tells us: “We received such a high volume of documentation online that the system couldn't cope, the plug-ins weren't well managed, there was no visibility of the new information, and it became difficult to manage the bank's valuable information.”

Critical phase: unnecessary costs and low efficiency

Before implementing a new solution, BTG Pactual began with a “first layer” of digitization using scanners leased from the previous company.

However, due to a lack of knowledge and guidance, the company ended up investing a lot of money in tools and processes that did not solve the underlying problems.

This stage, marked by poorly informed decisions, represented a high expense without sustainable benefits. The experience created an urgent need to switch to a more efficient and flexible solution.

Ricoh Solution

To meet BTG Pactual's needs, Ricoh implemented a comprehensive Document Management solution with Ricoh Smart Flow, along with ongoing support, migration services, and high-level after-sales service (Workplace Managed Services).

Results

With this Ricoh solution, BTG Pactual has achieved greater efficiencies in its processes, resources, and time, such as:

  • Implementation of a new document management system that is much more cost-effective.
  • Significant reduction in operating costs compared to the previous solution and a massive data migration.
  • The new system enabled greater traceability, error analysis, and operational autonomy.
  • Technical support hours were significantly reduced, and internal users achieved greater self-management, improving service quality.

BTG Pactual completely transformed its document management, moving from a limited, costly, and dependent environment to a modern, economical, and adaptive solution. With Ricoh's support, the company not only successfully migrated thousands of documents but also regained control of its information, optimized resources, and established a solid technological foundation for future digital challenges.

This is a clear example of how Ricoh LATAM accelerates digital adoption in the financial sector through process automation and document management to increase productivity and deliver better experiences through technology, co-creating smart and secure workspaces with companies such as BTG Pactual.

Ricoh Latin America, and BTG Pactual acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: TOLEDANO/PRONACA

Case Study: TOLEDANO/PRONACA

Prepared by Adrian Aguilar, Ricoh Panama

TOLEDANO/PRONACA entrusted Ricoh with the design, supply and implementation of its 14 videoconferencing rooms and the open auditorium, which included cameras, ceiling speakers and digital signage equipment in Plaza del Este, in addition to the digital signage solution for internal corporate communications in 4 remote sites, which allowed a better user experience in the use of the audiovisual rooms, ease of communication with the corporate in the various subsidiaries.

This implementation was carried out through Managed Services for Audiovisual Solutions that included technical support and preventive and corrective maintenance for all their audiovisual rooms to avoid interruptions or mishaps during presentations, this allowed them to focus on their day to day entrusting Ricoh to support their audiovisual solutions.

History and Context

Toledano was founded in the 1950s by Don Isaac Toledano and established itself as one of the leading poultry companies in the country. Over time, it diversified its offer to other meats and sausages, investing in technology and quality standards. It later joined the Melo Group, strengthening its production and distribution capacity. Today it is a recognized brand throughout Panama, with national presence and commitment to sustainability and the community. In 2019 Pronaca (Ecuador) and Corporación Multi Inversiones (Guatemala) consolidated the La Estancia consortium, acquiring a relevant participation in Productos Toledano. Although the Toledano family maintains control and management, La Estancia assumes operational level with greater capital, experience and international best practices.

Business Challenge

Toledano, a brand with more than 70 years of history in Panama, was going through a new stage of growth. With the integration of subsidiaries, new product lines and an increasingly dynamic operation, the need to be aligned as a team became more urgent than ever.

Their conference rooms were the meeting point for important decisions, strategic plans and connections with different regions.

Technology did not keep up with the speed of their ideas. Meetings were interrupted by technical details. Presentations did not flow as they should. Internal and external communication did not reach everyone equally, especially in remote locations. And most critically, the teams' time and energy was going into solving problems, instead of focusing on what was really driving the business.

That's when Toledano understood that he needed more than beautiful spaces or modern screens. He needed a real transformation in how they connected, listened, and collaborated regardless of location.

RICOH Solution

It was at that inflection point that Toledano decided to take the plunge. And it did so by relying on a strategic partner that understood both its vision and its challenges: Ricoh.

Ricoh undertook the design, supply and implementation of its 14 conference rooms and open auditorium in Plaza del Este, Panama. It was a comprehensive solution that included smart cameras, ceiling speakers, and digital signage systems, designed to provide a seamless, uninterrupted experience.

But the transformation was not limited to a single venue. Toledano also integrated the digital signage solution at 4 remote sites, allowing internal communication to reach all staff clearly and consistently, no matter where they were.

All of this was backed up by Ricoh AV Managed Services: technical support, preventive and corrective maintenance ensuring that each room is always ready to go. No hiccups. No distractions. With total confidence.

Results

Thanks to this solution, Toledano achieved:

  • A much smoother experience for its users during meetings and presentations.
  • Better connection and coordination with corporate and its different subsidiaries.
  • More effective internal communications at all points of operation.
  • A team focused 100% on their business, knowing that Ricoh took care of the rest.

Today, Toledano not only has better spaces. It has a strengthened collaborative culture, aligned with its growth rate and prepared for what is to come. More efficient meetings without technical interruptions, better internal communication, even in remote locations, increased team productivity by focusing on the essentials, reduced response times to incidents, resource optimization by outsourcing audiovisual management, better experience for users and visitors.

"Thanks to the implemented solution, now our meetings, whether face-to-face or remote, take place with professional quality audio and video. The technical problems that previously affected our communication have been resolved, allowing us to focus on business without interruptions. We thank Ricoh for making this improvement possible." - Cesar De Leon, Investment and Efficiency Project Manager.

Ricoh Latin America, and TOLEDANO/PRONACAT acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case prepared by Patricia Rosales, Ricoh Costa Rica

History and context

With more than 30 years of experience, Complejo Educativo Bilingüe Nueva Esperanza has established itself as a private educational institution of reference in Costa Rica. At its side, Colegio Educativo CIT, with more than a decade of experience, has contributed an innovative technical and academic vision. Together, these institutions impact more than 2,600 students and 4,000 families, being fundamental pillars in the formation of new generations.

In an increasingly digitalized world, both institutions faced a common challenge: to adapt their pedagogical methods to the 21st century, where technology is not only a tool, but a language that students have already mastered.

Challenge

The main challenge was to transform the traditional classroom into a dynamic, interactive, student-centered space. This involved:

  • Overcoming passivity in the classroom.
  • Integrate active methodologies that encourage participation.
  • Train teachers as digital pedagogical mediators.
  • Incorporate state-of-the-art technology without losing the human and academic focus.

Solution Implemented

The answer came with a strategic alliance with Ricoh, a company that went far beyond being a technology supplier. Ricoh became an integral partner in the digital transformation process.

Key actions:

Benefits Obtained

The results were remarkable and measurable:

  • 90% increase in student participation in the classroom.
  • Increased collaboration between teachers and students.
  • Teachers empowered with technological tools and active methodologies.
  • Streamlined and automated administrative processes.
  • A more inclusive, modern and motivating learning environment.

Expansion and Future

Thanks to the success of this transformation, both institutions project:

  • Expand the use of interactive technology to all educational levels.
  • Strengthen the continuous training of teaching staff in pedagogical innovation.
  • Explore new educational artificial intelligence tools to personalize learning.
  • To consolidate Ricoh as a long-term strategic partner, not only in technology, but also in educational vision.

Conclusion

For Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT, Ricoh was not just a supplier. It was a partner in the educational transformation journey. This partnership has demonstrated that when technology is integrated with purpose and vision, the impact on education is profound, lasting and truly transformative.

Ricoh Latin America, Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

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Ricoh recognized as a Top 5 global AV Integrator in SCN Top 50 Systems Integrators 2025

Ricoh recognized as a Top 5 global AV Integrator in SCN Top 50 Systems Integrators 2025

TOKYO, December 18, 2025 – Ricoh has been recognized as one of the world’s leading Audio Visual (AV) integrators by Systems Contractor News (SCN), ranking fourth in the SCN Top 50 Systems Integrators 2025 list. This marks the third consecutive year that Ricoh has been listed among the Top 5, reaffirming its sustained growth and leadership in the global AV integrator market.

The list provides an annual snapshot of the AV industry, highlighting top companies that deliver solutions across diverse vertical markets worldwide. The ranking is based on the previous year's sales and expected revenue from enterprise AV systems installations in the current year. Ricoh’s continued presence in the Top 5 reflects its strategic investments and partnerships aimed at meeting the growing demand for advanced AV and collaboration solutions.

With the professional audiovisual (Pro AV) market projected to grow significantly in the coming years, Ricoh has invested to strengthen its capabilities through acquisitions of leading AV integration firms, including Cenero (US), DataVision, Pure AV, AVC (EMEA), Videocorp and Go2neXt (Latin America). In addition to these acquisitions, Ricoh has expanded its ecosystem through strategic partnerships with global technology providers such as LG and Logitech. Most recently, Ricoh announced a strategic partnership with Neat, a global innovator in video collaboration devices, to deliver enhanced meeting experiences and hybrid work solutions for organizations worldwide. This strategic alliance further reinforces Ricoh’s expertise in AV managed services (AVMS), a core component of its Workplace Experience business.

As a global workplace services provider, Ricoh delivers consistent services that support the new ways people work. Within the Workplace Experience domain—which includes communications and collaboration services—Ricoh offers solutions that enable seamless collaboration across offices and hybrid environments, helping people work more creatively. Through an integrated portfolio of hardware, software, and managed services, Ricoh allows customers to reduce operational complexity, focus on value-creating work, and drive organizational growth.

“Achieving a Top 5 ranking in the SCN Top 50 for the third consecutive year reflects Ricoh’s continued leadership in the global AV integration market,” said Masaya Takahashi, General Manager, Workplace Business Center, RICOH Digital Services Business Unit, Ricoh Company, Ltd. “As workstyles continue to diversify, organizations need partners that deliver consistent, intuitive, and scalable workplace experiences. By strengthening AV managed services and expanding our ecosystem of strategic partners, we are creating environments where collaboration is effortless and decisions move faster. As a workplace services provider, Ricoh will continue to deliver integrated digital solutions that optimize office space and facility management, elevate the workplace experience, and enable people to achieve fulfillment through work.”

Related Information

SCN Top 50 Systems Integrators 2025

SCN Top 50 Systems Integrators 2025 List

Ricoh and Neat announce global partnership to enhance workplace collaboration

Ricoh recognized as a sustainability leader in Quocirca's 2025 report

Ricoh recognized as a sustainability leader in Quocirca's 2025 report

TOKYO, December 15, 2025 – Ricoh announced today that it has been named a leader in Quocirca's Sustainability Leaders 2025 report, recognizing its continued leadership and progress in driving sustainable innovation across its operations, supply chain, and customer solutions.

The independent study highlights Ricoh's comprehensive approach to sustainability, combining measurable carbon reduction, circular economy innovation, and data-driven services that help customers achieve their own sustainability goals. Based on Quocirca's scoring methodology, the market research firm positions Ricoh among the office print industry's top performers for the completeness of its sustainability-led offerings and the strength of its sustainability strategy and commitments.

Key highlights from the report
  • Accelerating towards net zero
    Ricoh has set an accelerated goal to achieve net-zero greenhouse gas (GHG) emissions across its value chain by 2040. The company has already reduced Scope 1 (direct) and Scope 2 (indirect from purchased energy) emissions by 59% from its 2015 baseline, achieved a 15% year-over-year total emissions reduction, and increased its renewable electricity usage to 43% globally, with a target of 100% by 2040.
  • Championing the circular economy
    Ricoh devices are engineered for high energy efficiency and reduced environmental impact, achieving leading ecolabel certifications, including EPEAT, Ecologo, Blue Angel, and SuMPO. Devices are lighter and resource-efficient across their entire lifecycle – from manufacturing to end-of-life recovery. Through maximising reuse of components and expanding sales of factory-remanufactured and refurbished multifunction printers (MFPs), Ricoh continues to advance its circular economy goals.
  • Empowering customers with data-driven sustainability
    Quocirca commended Ricoh's range of sustainability services for providing customers with transparent, measurable carbon data and offsetting aligned with the Oxford Offsetting Principles.
  • Embedding ESG principles across the value chain
    Ricoh continues to embed Environmental, Social and Governance (ESG) considerations across all aspects of its business, supported by a unified spend management platform that integrates ESG criteria into procurement processes. This approach helps Ricoh monitor supplier practices, reduce Scope 3 emissions, and prioritise sustainable sourcing.

The Quocirca report also noted that Ricoh is an active member of global sustainability initiatives, including the UN Global Compact, RE100, the Science Based Targets initiative (SBTi), and the Task Force on Climate-Related Financial Disclosures (TCFD). Ricoh also maintains an "A" score from the Carbon Disclosure Project (CDP) for climate change and water security disclosure.

"Ricoh retains a leadership position in our 2025 Sustainability Vendor Landscape assessment", said Louella Fernandes, CEO of Quocirca. "Over the past year, the company has progressed its efforts in several areas, including increasing its global electricity consumption from certified 100% renewable sources; continuing to make operational and manufacturing changes to reduce its carbon footprint, expanding reuse and recycling initiatives; and investing in a unified spend management platform to embed ESG criteria into procurement processes."

“We are honored to be recognized among the leaders in Quocirca’s Sustainability Leaders 2025 report,” said Katsunori Nakata, executive corporate officer and president, RICOH Digital Products Unit, Ricoh Company, Ltd. “For decades, Ricoh has been committed to balancing environmental value and business value, advancing initiatives that place circular business models at the heart of our operations. In line with the Ricoh Group’s long-term goal of reducing virgin material use to 12% or less by 2050, we will work with our stakeholders to reduce environmental impact across the product lifecycle and help realize a sustainable society.”

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Ricoh LATAM Inaugurates Offices and RIL (Ricoh Innovation Lounge) in Santo Domingo: A Glimpse into the Future of Work

Ricoh LATAM Opens New Offices and Innovation Lounge in Santo Domingo


Santo Domingo, December 2, 2025 – Ricoh LATAM, a leading provider of technological services for workplaces with more than 89 years of global innovation, marks a new milestone in the Dominican Republic with the opening of its new offices in the capital. This nearly 1,000-square-meter, not only redefines the concept of the office, but also offers an immersive experience that anticipates what the work environments of the future will look like, a vision that is already a reality in Latin America and on which Ricoh’s portfolio is framed.

An ecosystem that transforms businesses

Since its beginnings, Ricoh LATAM has been clear that technology only makes sense when it empowers people. That is why its new offices—part of a network of more than seven renovated spaces in different countries across the region—are much more than workplaces: they are environments where productivity, connectivity, and intelligence converge. Ricoh Dominicana’s new offices open their doors with the intention that both its 80 employees and its customers can experience Ricoh’s value-proposal ecosystem.

The space is designed to address challenges such as flexibility, agility, and mobility, without compromising business continuity. The offices integrate intelligent solutions for printing, electronic security, graphic communications, automation tools, digitization, and document management that optimize processes in any industry.

“We want every person to feel empowered to transform the way they work through technology, and for that, they must be in spaces that facilitate learning, adoption, and implementation of technology. These offices are the materialization of that: an intelligent space where people feel comfortable being enablers of transformation”, says Ismael Castillo, Country Manager of Ricoh Dominicana.

Innovation and co-creation: the engine of transformation

The new Ricoh Innovation Lounge (RIL), located within the office, is the epicenter of co-creation. It is a space where customers not only get to know the technology, but also design ecosystems of technology services adapted to their needs, accelerating their digital adoption and strengthening their competitiveness.

“Our goal is to positively transform companies in Latin America through technology services, and we ourselves must be an example of that transformation. That is what we have been doing throughout the region, not only with our offices, but also with our Ricoh Innovation Lounges. The workplaces of the future are already here, and they are connected, efficient, scalable spaces with access to real-time data—intelligent technological ecosystems that put people at the center”, comments Diego Imperio, President and CEO, Ricoh LATAM.

Ricoh LATAM’s presence and commitment to Latin America

With this opening, Ricoh LATAM not only reinforces its presence in the Dominican Republic, where it has supported business evolution for more than three decades, but also consolidates its leadership in Latin America as a catalyst for transformation. The commitment is clear: to drive productivity and competitiveness for companies in all sectors through technological services that optimize processes, automate operations, and elevate the experience in the workplaces of today and the future.

Collaborating Better: The True Purpose of Automation at work

Automation That Connects People, Not Replaces Them | Ricoh LATAM

In today’s evolving world of work, automation is no longer just about efficiency or cost reduction. Its true value lies in how it strengthens human collaboration within increasingly diverse teams—different generations, cultures, countries, languages, and realities, all united by a shared purpose.

As the World Economic Forum (WEF) states, “Leading an engaged and innovative workforce today means understanding who your people are, what they need, and how they work together.” That understanding is the foundation of a more human transformation—one where technology doesn’t replace talent, but connects it.

Automate to Connect, Not to Replace

When we automate processes, everything starts with information capture: workflows accelerate, time is saved, and repetitive tasks that reduce the value of human work are eliminated.
Automation, when designed with purpose, can become the greatest enabler of collaboration. Automating repetitive tasks—from administrative approvals to document management—frees teams to focus on what truly creates value: creating, sharing, and building together.

A Forbes analysis highlights that “when humans and technology work hand in hand, collaboration becomes deeper, more agile, and more creative”—and I completely agree. Automated systems remove friction, improve data accuracy, and streamline communication across teams, allowing people’s energy to focus on innovation and collective problem-solving.

However, channeling that energy correctly also requires a shift in leadership style toward collaboration. The leaders of the future don’t control their teams through technology—they inspire them to use it as an extension of their creativity. In that sense, automation doesn’t depersonalize work; it enhances it. It helps balance workloads, fosters transparency, and strengthens values such as trust and shared responsibility.

Diversity and Collaboration: A Shared Language

Today, five generations coexist in the workplace. Generation Z brings new technological expectations, while more experienced generations contribute context, knowledge, and strategy.

Automation serves as a bridge between these worlds—translating languages, standardizing processes, and democratizing information. As the WEF notes, “Keeping this generation at work is essential to innovation and the future of business”. Achieving this requires tools that don’t divide but integrate.

Technology with a Human Purpose

When automation serves people, the result is not only efficiency—it’s a more open, collaborative, and inclusive culture. That same vision was recently recognized in the Aequales 2025 Ranking, where Ricoh LATAM was named among the ten organizations most committed to diversity, equity, and inclusion in Latin America.

The company achieved first place in Central America, third place in Mexico and Colombia, and fifth place in Peru, within the 200–1000 employees category. This ranking evaluates gender equity, diversity, and inclusion practices, reflecting the real impact of an organizational culture that values collaboration and representation.

At Ricoh LATAM, we promote this vision through digital adoption across Latin America—empowering smart workspaces where technology connects people, enhances them, and never replaces them.

The world moves at the speed of technology, and the real challenge is not to automate more, but to collaborate better. In that sense, technology with purpose is not the future of work—it is the present of organizations that understand that progress only makes sense when it is built together.

Ricoh perovskite solar cells installed on Japan Aerospace Exploration Agency cargo transfer spacecraft1 HTV-X1

Ricoh perovskite solar cells installed on Japan Aerospace Exploration Agency cargo transfer spacecraft1 HTV-X1

TOKYO, October 27, 2025 – Ricoh Company, Ltd. today announced that its perovskite solar cells have been installed Space Solar Cell Demonstration System (SDX) on HTV-X aboard the new unmanned cargo transfer spacecraft1, HTV-X1, developed by the Japan Aerospace Exploration Agency (JAXA), launched on Oct. 26. After HTV-X1 delivers supplies to the International Space Station (ISS), JAXA will conduct an in-orbit demonstration.

SDX on HTV-X1 ©JAXA

During the in-orbit demonstration, Ricoh’s perovskite solar cells are exposed to space for approximately two months. During this period, the current-voltage (I-V) characteristics will be measured, and power generation performance and durability will be evaluated. Conventional satellite solar cells are heavy, which increases launch costs, and they face challenges such as degradation from cosmic rays (radiation traveling through space) and limited power generation under low-light conditions. Perovskite solar cells, by contrast, offer high power generation even at low illumination, strong resistance to cosmic rays, and potential for lightweight and flexible designs. These advantages make perovskite solar cells promising candidates for future use in space.

As part of its commitment to realizing a zero-carbon society, Ricoh has been working on technological development to achieve the practical applications of perovskite solar cells. Since 2017, Ricoh has been participating in joint research with the JAXA Space Exploration Innovation Hub Center for developing perovskite solar cells with high durability suitable for space environments.

Ricoh aims to further improve energy conversion efficiency and durability of perovskite solar cells while achieving high productivity and cost reductions by integrating its core technologies, including organic photoconductors, inkjet heads, ink and supply systems, and roll-to-roll transport, cultivated through its multifunction printer development. Inkjet printing enables precise patterning and stacking of functional layers in designated locations, allowing for design flexibility and customized sizes. Ricoh believes this approach will contribute to broader adoption of solar cells in diverse applications.

Building on the results of this space demonstration, Ricoh will continue to enhance the performance and high durability of perovskite solar cells, accelerating development toward early commercialization.

Related Information
JAXA Space Exploration Innovation Hub Center
https://www.ihub-tansa.jaxa.jp/english/

Related News
JAXA launch press release
To be inserted on Oct. 27

JAXA HTV-X1 Mission (Japanese)
https://humans-in-space.jaxa.jp/htv/mission/htv-x1/

Ricoh perovskite solar cells for space installed on CubSat DENDEN-01
https://jp.ricoh.com/release/2024/0625_1 (Japanese)

Ricoh Company, Ltd.

www.ricoh.com

1-3-6 Nakamagome, Ohta-ku, Tokyo 143-8555 Japan, Email: koho@ricoh.co.jp

Ricoh named to the World’s Best Employers 2025 by Forbes

Ricoh named to the World’s Best Employers 2025 by Forbes

TOKYO, October 17, 2025 — Ricoh Company, Ltd. announced today it has been named to Forbes’ World’s Best Employers 2025 list, reflecting Ricoh’s long-term commitment to building a workplace where people are respected, empowered, and inspired to achieve fulfillment through work.

“At Ricoh, every person’s ideas and contributions matter,” said Ryoko Nagahisa, chief human resources officer at Ricoh Company, Ltd. “Recognition by Forbes reflects our sustained focus on placing people at the center of value creation, rooted in our founding principles of The Spirit of Three Loves — ‘Love your neighbor, Love your country, Love your work.’ When people bring their individuality and capabilities to the fullest and combine their wisdom, they spark innovation and deliver high value-added products and services that meet a wide range of customer needs.”

Forbes, in collaboration with data and intelligence platform Statista, compiles the World’s Best Employers list through independent, anonymous surveys of more than 300,000 workers in more than 50 countries over a three-year period.

Evaluations combine direct employee ratings with indirect industry and public feedback, and recognize 900 multinational corporate groups.

The survey also asks employees to assess their current employer across six dimensions: atmosphere and development (recognition, clarity, growth); pay and benefits; company image and pride; respect for individuals; working conditions; and workplace environment.

This marks Ricoh's latest global recognition, following its inclusion in TIME's World's Best Companies of 2025 and Financial Times' ‘Best Employers: Asia-Pacific 2025’ list.

In light of this recognition, Ricoh will continue to invest in people — expanding skills, strengthening leadership, and fostering vibrant workplaces — to create customer value and support long-term, sustainable growth.

Related Links
[Forbes] World’s Best Employers 2025

Related News
Ricoh named in TIME World's Best Companies 2025 for employee engagement, growth and sustainability
Ricoh selected amongst the Financial Times “Best Employers Asia-Pacific 2025”

Ricoh Company, Ltd.

www.ricoh.com

1-3-6 Nakamagome, Ohta-ku, Tokyo 143-8555 Japan, Email: koho@ricoh.co.jp

Ricoh named in TIME World’s Best Companies 2025 for employee engagement, growth and sustainability

Ricoh named in TIME World’s Best Companies 2025 for employee engagement, growth and sustainability

TOKYO, September 19, 2025 – Ricoh Company, Ltd. today announced it has been named in the World’s Best Companies 2025 list, compiled by TIME and Statista. The ranking recognizes 1,000 organizations worldwide for outstanding performance across three areas: employee satisfaction, revenue growth and sustainability transparency. Ricoh’s placement underscores its commitment to creating a workplace where employees can find fulfillment through work — ranking in the top 26% of overall and 11th in the IT, Electronics, Hardware & Equipment sector for employee satisfaction. This marks Ricoh’s second inclusion on TIME World’s Best Companies list, following its inclusion in 2023.

“I believe that supporting our customers on their fulfillment through work journey begins with our employees experiencing it themselves. This year’s recognition on TIME’s World’s Best Companies list reflects our employees’ high engagement and dedication to driving innovation in workplace services and promoting sustainability,” said Akira Oyama, president and CEO, Ricoh Company, Ltd. “I am extremely proud of how they support our customers in both improving productivity and fostering creativity. By aligning ESG with business growth, Ricoh will continue to strengthen the trust our customers, partners and communities have in us, and fundamentally pursue our Mission and Vision: Fulfillment through Work.”

The World’s Best Companies ranking is based on a comprehensive methodology that evaluates companies across three equally weighted dimensions:

  • Employee Satisfaction: Surveys were conducted in more than 50 countries, drawing on anonymous responses from about 200,000 employees via online panels. The assessment included direct and indirect employer recommendations and employee ratings covering image, atmosphere, working-conditions, salary, workplace and equality.
  • Revenue Growth: Eligible companies generated at least US $100 million in revenue in 2023 or 2024 and demonstrated positive revenue growth from 2021 to 2023 or 2022 to 2024.
  • Sustainability: Assessed using standardized KPIs from Statista’s ESG Database and targeted research.

This recognition adds to other honors Ricoh received from TIME in 2025, including World’s Most Sustainable Companies 2025, focused on ESG performance and transparency, and the Asia-Pacific’s Best Companies 2025, highlighting leading companies in the region. Together, these inclusions reflect TIME’s recognition of Ricoh from multiple perspectives: global overall performance, sustainability leadership and regional excellence in the Asia-Pacific.

Related Links
[Time Magazine] World's Best Companies of 2025

Related News
Ricoh named in TIME World's Most Sustainable Companies of 2025
Ricoh recognized among TIME Asia-Pacific's Best Companies of 2025
Ricoh named as one of TIME World's Best Companies of 2023

Ricoh Company, Ltd.

www.ricoh.com

1-3-6 Nakamagome, Ohta-ku, Tokyo 143-8555 Japan, Email: koho@ricoh.co.jp

Ricoh LATAM and LG Electronics team up to transform the audiovisual experience in Latin American workplaces

Ricoh LATAM and LG Electronics team up to transform the audiovisual experience in Latin American workplaces

Weston, August 25, 2025. –Ricoh LATAM and LG Electronics announce a strategic alliance to offer integrated information visualization solutions to enterprise customers in the Latin American region. The goal is to jointly create innovative and efficient experiences that drive smarter, more collaborative and sustainable workspaces.

As of June 2025, Ricoh LATAM added LG Electronics' information display solutions to its portfolio for its customers in Latin America. This offering includes: commercial and interactive displays, advanced technologies such as OLED and LED, and specialized software such as LG SuperSign (CMS) and LG ConnectedCare (RMS). This product portfolio is integrated with Ricoh LATAM's experience, services and capabilities in installation, design of customized solutions and extended warranty, with the purpose of accelerating digital transformation, optimizing communication and improving operational efficiency in workspaces in the region.

"With integrated hardware, software and managed services propositions, we help our customers focus on creative tasks that generate value, driving organizational growth and ensuring a simple and efficient user experience. This alliance with LG strengthens this commitment, by providing smarter and more sustainable work experiences, which promote collaboration, agility and productivity for people in any work environment," said Diego Imperio, President and CEO of Ricoh LATAM.

LG Electronics, a global leader in consumer technologies and business solutions, brings to this collaboration its expertise in digital signage, high-performance visual solutions, and CMS and RMS platforms such as LG SuperSign and LG ConnectedCare, which enable efficient and remote management of content and devices.

"At LG Electronics we are proud to generate this alliance with Ricoh LATAM to bring our products and solutions to more companies in Latin America. This collaboration represents an opportunity to drive the digital transformation of workspaces, with innovative technology that improves communication, efficiency and user experience," said Renaldo Costa Netto, B2B leader in LATAM for LG Electronics.

Thanks to this alliance, Ricoh customers in Latin America will have preferential access to LG's most innovative products such as interactive displays, state-of-the-art LED and OLED digital signage, and specialized software that provides a better experience for visual communication in meeting rooms.

In addition, Ricoh LATAM and LG Electronics will provide technical and commercial support at the regional level with training programs, enablement and joint marketing strategies, ensuring effective implementation and closely accompanying their customers in their digital adoption projects. This collaboration is designed to serve organizations of all sizes and sectors, including SMEs, large corporations, educational institutions, the healthcare sector and public entities, with a joint vision of exploring new business opportunities throughout the region.

About LG Electronics, Inc.

LG Electronics is a global innovator in technology and consumer electronics with a presence in 140 countries and an international workforce of more than 75,000 employees. LG's four companies (Home Appliance Solution, Media Entertainment Solution, Vehicle Solution, and Eco Solution) totaled global revenues of more than KRW 88 trillion in 2024. LG is a leading manufacturer of consumer and commercial products ranging from TVs, home appliances, air solutions, monitors, automotive components and solutions, and its premium brands LG SIGNATURE and smart LG ThinQ are household names around the world. Visit www.LGnewsroom.com for the latest news.

Press Contact:

LG Electronics México
Daniel Aguilar Gallego
Media & PR
Tel. 55-5321-1977
daniel.aguilar@lge.com

LG Electronics México
Daniela Medel
Media & PR
Tel. 56-6230-2485
daniela.medel@lge.com

Burson
Montserrat Valle
Sr Account Executive
Tel. 55-3100-4564
Montserrat.vallevargas@bursonglobal.com

Press Contact:

Ricoh LATAM
Kristal Piccolo
Regional Marketing Director
kristal.piccolo@ricoh-usa.com

Ricoh LATAM
Maria Alejandra Hernandez
Regional Corporate Communications
maria.a.hernandez@ricoh-la.com

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