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History and Context

easyJet is Europe's leading airline, offering a unique combination of the best route network connecting major European airports, competitive fares, and friendly service. The company operates more popular routes in Europe than any other airline and carried more than 96 million passengers in 2019, of which more than 16 million traveled for business. It has more than 300 aircraft, around 1,000 routes to more than 150 airports in 35 countries, and more than 300 million Europeans live within an hour of an easyJet airport.

For much of its 26-year history, the Luton headquarters was a hub of intense activity, where around 1,500 employees worked most of the week.

"Traditionally, our offices at the Luton Campus were always full of activity. As we grew, finding available meeting rooms or desks became a challenge. Even before the pandemic, we were already exploring ways to adopt smarter working practices and make more efficient use of our workplace to foster greater collaboration," explains Simon Cunniffe, Director of Employee Services at easyJet.

Business Challenge

To move toward a more flexible model, easyJet planned a hybrid work program and set out to rethink the workplace based on a few fundamental questions:

• Would people change their work habits when they were in the office?

• How could easyJet help its employees make better use of their in-person time?

• Would the company still need the same amount of physical office space?

The success of the project depended on actively listening to employees and adapting the workplace to teams' changing needs. The COVID-19 pandemic further accelerated the hybrid work program, changing the needs of both spaces and people: although the airline temporarily stopped operating flights, its teams continued supporting affected customers and preparing for the resumption of operations.

As an airline, safety has always been easyJet's top priority. The company identified managed desk booking as a key component for employees' safe return to the office and sought a solution that would allow flexible workspace booking while its specialized biosafety team redefined safety standards.

"As soon as our employees were able to start returning to the workplace, we wanted to make sure they had the opportunity to spend time in the office again. That meant acting quickly to manage and enable a new way of hybrid working, encouraging conversations within teams about flexibility while respecting the guidelines needed to keep everyone safe," noted Charlie Rainer, Director of Corporate Technology at easyJet.

RICOH Solution

To select the right partner, easyJet issued a request for proposal with specific technical requirements. In addition to desk and collaborative space booking, the solution needed to offer a high level of accessibility, integration with the company's Microsoft environment, and the ability to understand and analyze workspace usage. After evaluating several alternatives, easyJet chose RICOH Spaces.

"Given the importance of our hybrid work program, we wanted to work with a partner with a proven track record on time-sensitive implementation projects. We have a long-standing relationship with Ricoh, which had already successfully managed several programs for us," said Simon Cunniffe.

"RICOH Spaces proved to be an extremely strong solution during our comparative analysis. What's more, since it's a relatively new solution, we saw a unique opportunity to help shape its roadmap. Most importantly, it goes far beyond desk booking; it's a comprehensive workplace enhancement platform, with potential for future projects such as IoT sensors and meeting room management," added Charlie Rainer.

After extensive user testing, easyJet worked together with Ricoh to implement the solution initially as a pilot and later roll it out across the entire organization. During the pilot phase, weekly surveys were conducted to gather feedback, identify improvements, and share them with Ricoh to optimize the platform.

To book a workspace, employees use the RICOH Spaces mobile app or web version and then scan a QR code at the reserved desk to check in. Employees are currently recommended to come into the Luton campus up to three days a week, depending on the needs of each role. The Property Management team, in turn, uses RICOH Spaces' reporting tools to analyze current and historical space usage and plan future changes.

"Ricoh was extremely valuable during implementation, especially their core developers. The project had unique requirements that made the process demanding, but Ricoh was always available to provide support. They even went the extra mile by joining meetings when needed to keep the project moving," noted Charlie Rainer.

Results

Thanks to RICOH Spaces, easyJet achieved a safe and reliable return to in-person work. The solution-built trust among employees by demonstrating that solid measures were in place to reduce risk and protect their wellbeing, making it possible to manage the number of people on-site and block off certain desks to ensure physical distancing.

"Since implementing hybrid work with RICOH Spaces, we've seen a very positive level of adoption. When people are in the office, they especially value the greater flexibility, including the ability to choose desks near key colleagues to foster more effective collaboration," said Simon Cunniffe.

Through the platform's built-in analytics tools, easyJet is gaining valuable insight into space usage that helps guide future work and real estate decisions.

"RICOH Spaces helped us uncover some unexpected aspects of hybrid work. For example, collaboration in the office now means much more than formal meetings. For people who work mostly from home, an important part of collaboration consists of informal encounters with colleagues, grabbing a coffee, and talking about projects or day-to-day topics," noted Charlie Rainer.

"The analytics provided by RICOH Spaces also allowed us to better understand our space needs. We quickly identified that hybrid work meant we no longer needed such large office footprints, which allowed us to use our facilities much more cost-effectively," added Simon Cunniffe.

easyJet now plans to expand its use of RICOH Spaces to continue its workplace transformation. Upcoming projects include:

• Meeting room booking.

• Collaboration and communication tools for employees.

• Smart parking space management.

"Ricoh continues to be an excellent partner for easyJet. It delivers truly agile service, and RICOH Spaces will be a central piece of our future way of working as we continue refining and developing increasingly effective and collaborative ways of working," concluded Charlie Rainer.

This case shows how Ricoh continues to redefine the way people work in the transportation and logistics industry, creating smart spaces where meetings start on time, communication flows without obstacles, and teams can focus on what really matters, a value proposition that delivers results across Latin America and around the world.

Ricoh Latin America, and easyJet acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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History and Context

Ashford Borough Council provides a wide range of community services to approximately 140,000 residents in southeast England. The council employs 750 people and manages a complex yet lean budget.

As remote and online work continue to reshape traditional office planning, finding smarter ways to manage and optimize workspace utilization has become a top priority for the council.

As part of a broader strategy to improve operational efficiency, the organization recently relocated to a modern office. In addition to providing a better work environment and reducing operating costs, the new building is significantly smaller, creating new challenges around workspace allocation and reservations.

Business Challenge

Ashford Borough Council moved from a three-story headquarters with capacity for approximately 500 employees to a new office with just over 200 desks. As a result, effectively managing occupancy became essential to ensuring a successful transition and supporting an efficient hybrid work model.

"Our previous workspace booking application offered limited functionality and didn't integrate with other essential collaboration tools. We wanted a solution that supported both desk and meeting room reservations while seamlessly integrating with Microsoft Teams and other business applications," explains Robin Jones, Service Lead, IT & Digital at Ashford Borough Council.

The project's key objectives included:

• Enabling a flexible and productive hybrid work model.

• Strengthening emergency preparedness and employee safety.

• Seamlessly integrating with the organization's core collaboration tools.

RICOH Solution

During a series of discussions about improving the new workplace environment, Ashford Borough Council discovered RICOH Spaces, a comprehensive workplace management platform that provides integrated desk and meeting room booking, visitor management, and advanced analytics and reporting capabilities.

"RICOH Spaces met all of our requirements: occupancy optimization, desk and meeting room reservations, and integration with our most important collaboration applications. Most importantly, Ricoh supported our team throughout the entire transition process," says Robin Jones.

One of the features the council values most is the integration between RICOH Spaces and Microsoft 365. Employees can reserve meeting rooms directly through the platform, and the meeting is automatically added to their Outlook calendars. The solution also allows Microsoft Teams meeting links to be included automatically, enabling remote participants to join with a single click.

"The integration capabilities are one of RICOH Spaces' greatest strengths. If someone is giving a presentation in a meeting room, remote attendees simply click the calendar link to join. That's especially valuable when external partners, such as architects or urban planners, need to participate in a meeting," Robin adds.

RICOH Spaces also provides complete visibility into all desk and meeting room reservations, along with detailed reports on workspace utilization. In addition, the council uses room booking displays installed outside each meeting room, allowing employees to see real-time availability, upcoming reservations, and check in upon arrival.

"We've configured RICOH Spaces so that meeting rooms are automatically released if no one checks in within 15 minutes of the scheduled start time. However, for longer bookings, for example, when our elections team needs a room for several days to count postal ballots, we can disable this feature to avoid confusion. The solution gives us a great deal of flexibility," Robin explains.

Results

Increased Productivity Through Integrated Solutions: With RICOH Spaces, employees can quickly locate and reserve available desks and meeting rooms at the new headquarters, improving both collaboration and productivity.

"Our users are becoming increasingly familiar with the platform. Some prefer accessing it through a web browser, while others use the mobile app. Personally, I find the mobile app extremely fast and very intuitive," says Robin.

Improved Visitor Experience and Enhanced Safety: Visitor check-in and check-out features help reduce wait times at reception while improving workplace safety.

"Our Facilities team finds the visitor management tools extremely valuable from a health and safety perspective. They can instantly see how many people are in the building at any given time and identify everyone on-site during fire drills or other emergencies," Robin continues.

Greater Transparency and Data-Driven Decision Making: Looking ahead, the council plans to leverage data from RICOH Spaces to analyze workplace occupancy and hybrid work trends, supporting greater accountability and institutional transparency.

"Our elected council members are interested in understanding and overseeing how we operate as a public organization. The data and reports from RICOH Spaces will allow us to provide greater transparency into our workplace practices," Robin explains.

Ongoing Support from Ricoh: has become an integral part of the council's workplace management strategy, and the organization is already planning to explore additional capabilities, including IoT sensors.

"The support provided by Ricoh has been outstanding, whether through the AI assistant for quick questions or through support tickets handled by the RICOH Spaces team. They always respond quickly and with real expertise," concludes Robin Jones.

This success story is another example of how Ricoh transforms workplaces into intelligent environments where productivity flows naturally, time is optimized, and meetings start on schedule without disruption. It's a transformation that drives collaboration and operational efficiency across Latin America and around the world.

Ricoh Latin America, and Ashford Borough Council acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

History and Context

UNISNORTE was born as a response to the need for access to higher education in Santo Domingo Norte, one of the most populous municipalities in the Dominican Republic, which for many years lacked its own university.

The initiative was driven by Professor Nouel Antonio de la Cruz Ibé, who recognized the need to bring educational opportunities closer to the community's residents. With the support of community leaders and business owners, the project took shape until it was officially approved by CONESCyT on December 3, 2021, through Resolution No. 36-2021.

Since its founding, UNISNORTE has been committed to providing quality higher education, promoting sustainable development, and preparing professionals capable of contributing to the growth of Santo Domingo Norte and the country.

Challenge of the institution

One of the main challenges UNISNORTE faced during its creation and growth was securing the physical and technological infrastructure needed to deliver quality higher education. The institution needed a suitable building, equipped classrooms, laboratories, furniture, and technological resources to carry out academic activities efficiently.

Acquiring these spaces and equipment was a significant challenge, as they were essential to ensuring a modern educational experience, meeting required standards, and keeping pace with growing student demand in Santo Domingo Norte.

Ricoh Solution

As part of transforming its spaces, UNISNORTE chose to acquire Managed Print Services (MPS). However, Ricoh identified an opportunity to deliver an even greater impact for UNISNORTE's educational project. Beyond the initial print proposal, we co-created the concept of Smart Classrooms, an innovative tool to strengthen the teaching and learning experience at the institution.

As part of the consulting and co-creation process between Ricoh and UNISNORTE, visits were made to universities that had already implemented immersive classroom technology, as well as to Ricoh's offices, where UNISNORTE's leadership got a firsthand look at how interactive displays, audio systems, and the various collaboration and communication capabilities of these spaces work.

After evaluating the benefits of the solution and its potential to modernize education, UNISNORTE decided to incorporate immersive classrooms into its institutional project. This implementation equipped the university with innovative technological spaces capable of enriching interaction between faculty and students, fostering dynamic learning, and strengthening its academic offering from the very beginning.

Results

The implementation of Smart Classrooms for an immersive experience significantly transformed UNISNORTE's academic experience. Thanks to the solution's image quality, audio, and connectivity, common concerns related to communication during virtual classes were eliminated, such as the questions: "Can you hear me?" or "Can you see this clearly?"

As a hybrid university, this technology has allowed faculty to teach remotely with an experience very close to being in person, feeling like part of the classroom and interacting naturally with students.

In addition to improving teaching quality and class participation, the solution has strengthened the institution's educational model, providing greater flexibility and academic continuity.

UNISNORTE expresses a high level of satisfaction with the implemented solution and the support provided by Ricoh throughout the entire process, highlighting the quality of service, specialized guidance, and commitment shown from the initial evaluation through project launch. This is, without a doubt, another example of how Ricoh transforms traditional spaces into smart workspaces in the education sector, key to a smooth, uninterrupted teaching and learning model.

Ricoh Latin America, and UNISNORTE acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

History and Context

SmartCraft is a Dominican company specializing in graphic solutions and custom printing, with locations in Santo Domingo and Santiago. Throughout its growth, it evolved from a business focused on printing and copying into a comprehensive provider of branding, visual advertising, and corporate graphic production.

Today, it offers services such as large-format printing, graphic design, promotional items, commercial signage, signage systems, custom packaging, and POP materials, delivering complete solutions from concept through final installation.

Its commitment to quality, customization, and quick turnaround has allowed it to become a strategic partner for companies across various industries, offering solutions tailored to each client's specific needs.

Business Challenge

As SmartCraft grew and expanded its services, the need arose to optimize its internal processes to maintain operational efficiency and respond more quickly to client demands.

The company identified opportunities for improvement in information management, cross-departmental collaboration, and process tracking, since much of the work still relied on manually handling documents and data.

Given this scenario, SmartCraft was looking for a technology solution that would allow it to centralize information, improve productivity, reduce response times, and strengthen control over its operations, supporting its ongoing digital transformation and growth.

RICOH Solution

With the goal of supporting growth and digital transformation, Ricoh and SmartCraft built a more efficient task and project management process, combined with system and information integration, aimed at optimizing the management of print and production orders.

The solution made it possible to digitize and centralize information on a single platform, making it easier to track each project from the initial request through final delivery. It also automated key processes and improved communication among the customer service, design, and production teams, enabling more organized and efficient management.

Thanks to this implementation, SmartCraft gained greater visibility into its operations, better process control, and a platform capable of supporting the company's growth and future needs.

Results

The solution made it possible to digitize and centralize information on a single platform, making it easier to track each project from the initial request through final delivery. It also automated key processes and improved communication among the customer service, design, and production teams, enabling more organized and efficient management.

Thanks to this implementation, SmartCraft gained greater visibility into its operations, better process control, and a platform capable of supporting the company's growth and future needs.

Ricoh Latin America, and SmartCraft acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

History and Context

Today, the company specializes in producing editorial and commercial materials on demand, offering solutions for books, catalogs, magazines, agendas, brochures, and promotional pieces. Its ability to adapt to new trends in the graphic market has established it as a reference point in digital printing, delivering high-quality work with speed and flexibility.

With a philosophy centered on continuous improvement, La Imprenta Ya continued investing in technology to optimize its processes, expand its productive capabilities, and respond efficiently to its clients' growing demands,and that's where their path intersected with Ricoh.

Business Challenge

The transformation of the graphic market has driven growing demand for customized work, short runs, and increasingly tight delivery schedules. In this context, La Imprenta Ya identified the need to strengthen its productive capacity through technology that would improve printing costs while maintaining the high quality standards that characterize its work.

Beyond addressing current operational needs, the investment was part of a broader transformation strategy focused on expanding the company's capabilities and continuing to evolve as a graphic services provider.

"Today at La Imprenta Ya, we are building on a strong brand message premised on being a services company. In this way, this investment is part of that transformation process seeking to strengthen the company's productive capacity and expand its participation in new markets and business segments," affirms Marianela Bravo, CEO & Founder de La Imprenta Ya.

One of the key challenges was ensuring precise registration and excellent image quality for editorial production, particularly in book printing, where consistency and accuracy are critical factors in the final result.

Additionally, the company sought to incorporate a versatile solution that would support its operational growth and enable it to expand its graphic application offerings without compromising process efficiency.

RICOH Solution

To support this new growth phase, La Imprenta Ya adopted the RICOH Pro C9500. digital production press, designed to meet the demands of modern commercial printing environments by combining customization, high levels of productivity, superior image quality, and broad versatility to work with different media types and applications.

Results

The adoption of the RICOH Pro C9500 enabled La Imprenta Ya to optimize its operations and move toward a more efficient and competitive productive structure.

Among the principal benefits achieved, a significant improvement in printing costs stands out, which strengthened its market positioning, along with an increase in overall operational productivity. The company also achieved shorter production and delivery times, increasing its responsiveness to on-demand work and urgent requirements.

From a productive capability perspective, the new technology significantly expanded application possibilities, allowing work with higher-weight and higher-quality materials, printing in larger formats, and offering greater versatility for different types of projects. At the same time, color stability, registration precision, and print consistency ensured more reliable results with more accurate and uniform colors in every job produced.

These advances align with the company's growth strategy and strengthen its ability to deliver increasingly competitive service.

"The adoption of the RICOH Pro C9500 represents an important step within our growth strategy. We were looking for a solution that would allow us to increase productivity, optimize costs, and maintain the quality standards our clients expect from us. The implementation experience with the Ricoh team was very positive, and we are convinced that this technology will enable us to continue supporting the development of new projects with greater efficiency and flexibility," oncluded Marianela Bravo.

Collectively, these improvements translate into greater value for clients: graphic pieces of higher quality, greater visual impact, and an operation capable of responding with agility to market demands.

The technological partnership with Ricoh has enabled La Imprenta Ya to continue innovating and investing in solutions that deliver greater value to its clients while maintaining quality, efficiency, and flexibility, values that align with its fundamental business proposition. Ricoh LATAM continues creating intelligent work spaces in the Graphics Arts sector, where technology generates smarter processes and positions your business as the first and only choice for impactful experiences.

Ricoh Latin America, and La Imprenta Ya acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.