Case Study: Drugstore June 20

History and context

Droguería 20 de Junio is an Argentine company dedicated to the commercialization of pharmaceutical, medical and perfumery products. Its business model is based on efficient logistics to ensure the rapid reception, preparation and delivery of orders throughout the country.

In its quest to optimize its operational processes and improve the customer experience, Droguería 20 de Junio identified the need for a technological solution that would allow it to increase productivity, reduce downtime and improve efficiency in order preparation.

Business challenge

In the survey carried out by Ricoh at Droguería 20 de Junio, several key challenges were identified:

• Logistics: Improve efficiency in order preparation and shipping.
• Infrastructure: Guarantee the continuity of the service with a stable and efficient system.
• Productivity: Reduce waiting times and operational stops in IT processes.
• Customer satisfaction: Optimize delivery times and improve the experience of end customers.

Ricoh Solution

To address these challenges, Ricoh implemented a comprehensive solution for Droguería 20 de Junio that included:

• Intelligent Multifuncional Ricoh IM7000: to optimise the printing of key documents such as remittances and invoices.
• Use of barcode readers and Android terminals with reader:to digitize order picking, improving accuracy and speed, and supporting the automation line.
• Predictive Monitoring Solution:A predictive system to reduce downtime and optimize technological resources.
• Ricoh Workplace Managed Services:Support in the installation, configuration, maintenance of the implemented solution and other technical support services.

Federico Ricci, Industrial Engineer and process manager at Droguería 20 de Junio, highlights the importance of this solution: "After months of analyzing, consulting, replanting and planning our infrastructure, we closed the year with the acquisition of Ricoh solutions for high-volume printing, process automation and predictive IT monitoring for both the control of terminals and mobile equipment. and for monitoring and measuring the performance of network and server infrastructure."

In addition, he underlines the value of Ricoh's human support: "The products and people that Ricoh has behind it is something that we believe will help us a lot and accompany us. We as a company have several challenges ahead of us and the need to interact with different technologies that I really believe Ricoh can provide us."

Results

The implementation of Ricoh's solution generated a positive impact on the business:

• Increased productivity in the IT team
• Reduced time of associated IT downtime thanks to predictive monitoring.
• Reduction in order preparation and delivery times to end customers.
• Customer loyalty due to improvements in service level.
• Greater stability and efficiency in the management of technological infrastructure.

Conclusion

Ricoh Latin America and Drugstore June 20 acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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