Ricoh bets on growth in the Chilean market: inaugurates new offices and Innovation Lounge

Santiago de Chile, August 5, 2025 - Ricoh LATAM announced today the opening of its new headquarters in Chile, located in Santiago. The event was attended by the president and CEO of Ricoh LATAM, Diego Imperio, together with the General Manager of Ricoh Chile, Patricio Fernandez. The new headquarters represents an investment of more than one million dollars. It is an innovative, inspiring and collaborative workplace that allows the more than 420 employees to live firsthand an exceptional technological experience in the workplace with Ricoh solutions and equipment.

Within the offices, the "Ricoh Innovation Lounge" (RIL), a pioneering space that allows customers, partners and internal teams to co-create and explore customized technology solutions to increase productivity, was also integrated.

The Ricoh Chile office, as well as the other 5 offices recently opened by the company (in Brazil, Costa Rica, Mexico, Argentina and Colombia) include:

• Solutions to enhance the technological experience: such as printing services, electronic security, Device as a Service (DaaS), graphic communications, among others. Particularly in Chile, this technological experience is complemented by the capabilities acquired by Ricoh after the purchase of the company Videocorp, which include a showroom where customers can experience complementary solutions such as Drones for citizen security, intelligent meeting rooms, screens and state-of-the-art videoconferencing systems.

• Process automation solutions: digitization software, document management and internal company processes such as marketing, human resources or finance.

"We are very proud to inaugurate our new offices in Chile, a country where we have been present for almost 40 years. This space is more than just an office: it is a concrete demonstration of how our solutions can transform the way we work every day. At Ricoh, we are committed to offering exceptional technological experiences to our clients, their collaborators and their own customers. These new offices integrate the technology, solutions and service we provide to make this possible," said Diego Imperio, president and CEO of Ricoh LATAM.

Patricio Fernandez, Country Manager of Ricoh Chile comments: "Today we are inaugurating our new offices in Santiago, a space designed to get even closer to our customers and their needs. We know that they are looking for operational efficiency, comprehensive solutions, national and regional coverage, as well as a solid portfolio with service support. Therefore, we will be inviting them to visit this space, where they will be able to experience live how the technological ecosystem of Ricoh and its partners adapts in a personalized way to the requirements of each organization".

With more than 1,500 square meters, this new headquarters is designed with advanced technology that responds to the demands of flexibility, agility and mobility of today's work teams, while ensuring operational continuity through high standards of security and regulatory compliance.

Commitment to the future of sustainable work

Sustainability is deeply integrated into the way Ricoh operates and innovates, and this is seen in its new offices in Latin America and around the world. At the operational level, the company works continuously to reduce its environmental footprint, optimize resources and promote responsible practices throughout its value chain. In addition, it offers solutions designed to help its customers achieve their own sustainability goals, ranging from efficient printing to digitization, automation and intelligent space management.

The company recently received the highest rating from EcoVadis, the world's most trusted provider of corporate sustainability ratings. This is the first time Ricoh has received the "Platinum" rating, following ten consecutive years of Gold ratings from 2014 to 2024.

The EcoVadis assessment evaluates more than 150,000 companies worldwide against 21 sustainability criteria in four main themes - Environment, Labor & Human Rights, Ethics and Sustainable Procurement.

Expert and regional support

In Chile is the first Ricoh Center of Excellence in Latin America, a strategic internal area created to accelerate technology adoption throughout the region and to centralize knowledge, best practices, innovation and technology in key areas such as Electronic Security and Pro AV.

In the words of Felipe Hoyuela, Country Manager of Videocorp, a Ricoh Company: "From the center of excellence we seek to accompany and advise the direct operations of Ricoh throughout Latin America so they can offer a portfolio and a specialized service in audiovisual solutions and electronic security. We are experts in these areas and we bring that knowledge to our more than 17.000 customers in the region".

Another of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services, certified experts in 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of IT infrastructure, processes and collaboration rooms of all companies, regardless of their size.