Case Study: AES Servicios America

Discover how AES Servicios America, with Ricoh technology, transformed its hybrid meetings, achieving greater integration, effectiveness, and a superior collaboration experience for all its employees.

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History and context

AES Servicios America is a company that is part of The AES Corporation, a leading company in the transition to renewable energies at a global level. In recent years, the organization went through a growth process that generated new needs in terms of meeting spaces and collaborative technology, presenting a special challenge in terms of the quality of hybrid meetings, which have been consolidated in recent years as a new model of organizational culture.

Business challenge

AES Servicios America's challenge was to adapt its building and technological infrastructure to improve the quality of hybrid meetings and to accompany its organizational growth by prioritizing a better meeting experience for its employees. It was necessary to create a large, modern and flexible space that would allow mass meetings, celebrations and meetings with an equitable experience for all participants.

"We found ourselves with hybrid meetings where the person speaking was not well focused or we did not have good microphones and those who participated remotely could not hear or see well, and that ultimately affected the quality of the meeting. We needed something that would be more enjoyable for everyone and that the experience would be good both for those who were in person and in remote format", summarized Fernanda Ibarra, project leader at AES, emphasizing the importance of simplicity and comfort in the interaction.

Ricoh Solution

At Ricoh, we worked with the AES team to design and implement a comprehensive solution to meet these challenges. "Ricoh advised us not only in terms of the features of the equipment but fundamentally in achieving good experiences. For example, they suggested not only having a screen in front, but designing a space so that, no matter where you are located, you always have a place to refer to in a simple way to follow a presentation."

Through the development of a state-of-the-art auditorium, collaborative technologies adapted to the new ways of working were incorporated:

Installation of multiple strategically placed digital Signage displays, based on a heat map, to ensure visibility from any point in the auditorium.
Audiovisual solutions with cameras, audio and microphonesin ceilings that allow: capturing voices, eliminating the need to share microphones and focus on who is speaking, improving the visual and sound quality of meetings.
Audiovisual control room, where an operator manages sound and image in real time to optimize each presentation.

This solution was designed not only to solve technical needs, but also to offer an intuitive, fluid and seamless experience.

Results

The implementation was highly valued by the AES team. The new auditorium became a central space for the organizational culture, allowing for more dynamic, close and participatory meetings.

Among the benefits highlighted by the organization:

More effective and fluid hybrid meetings.
Greater integration between remote and on-site collaborators.
Use of the auditorium for mass events, training and celebrations.
High end-user satisfaction thanks to user-friendly, high-performance technology.

"People value good technology, but above all experience. With this, meetings are more dynamic, closer and without so much interference, making everything flow," concluded Fernanda Ibarra.

Ricoh Latin America and AES Servicios America acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.