Learn how we have improved the patient experience at the Cruz Jiminián Health Clinic.
Founded by Dr. Felix Antonio Cruz Jiminian,
this private health center seeks to meet the needs of low-income patients, with social assistance programs such as: cleft lip and cleft palate surgery, imperforate anus, hydrocephalus, double sex, dental modules, medical operations, area for tuberculosis patients, vaccination area, dining room for the elderly, renal hemodialysis area, area for late birth declarations.
In 2015, Dr. Cruz Jiminián inaugurated with Dominican President Danilo Medina the largest medical office building in the country
to expand the medical and social services he has been offering for more than 30 years through his clinic and foundation.
In order to be more competitive in the market,
the clinic's management identified that they needed to reduce high operating costs resulting from the use of manual processes. In a diagnosis developed by our engineers in digital solutions, we identified that in addition to processes that required multiple human interruptions, the medical imaging equipment in use, did not integrate with the servers responsible for providing image quality, putting at risk the accuracy of diagnoses to patients in the clinic.
The Cruz Jiminian Clinic presented great challenges in the area of medical imaging since they have a high flow of patients and the response time is very important for decision making in the indicated treatments.
Challenges
Lower operating costs since the technology was obsolete and acetate plates are very expensive.
Through the implementation of high-volume equipment for printing medical images and process automation solutions for easy patient access, we were able to reduce the response time from 4 hours to an average of 15 minutes. In addition, we incorporated projectors to the teachers' meeting room to facilitate collaboration among managers. We developed an automatic payment gateway for suppliers, to reduce the payment time to suppliers and thus improve the relationship with them, avoiding charges for delays or suspension of services.
The commercial proposal that we integrated into the clinic represented a 52% savings in operating costs, equivalent to $213,000 USD.
Benefits
The center improved patient response times from an average of 4hrs to 15min, which in turn allows it to attend a greater number of patients, thanks to the improvement in the processes impacted by our solutions.
The radiology team can read the results and images remotely, via mobile device or computer.
They have less risk of environmental contamination, since all our equipment is recyclable and is manufactured in compliance with environmental laws.
Greater savings in services and equipment.
Security in business continuity thanks to direct technical service.
"Ricoh has helped us evolve the medical imaging area to digital. This has helped us to streamline internal processes and optimize resources to provide better service to our patients. We thank Ricoh and our entire team for the effort put into raising the level of quality of our healthcare service."
Dr. Cruz Jiminían
