Ricoh Launches AV Managed Services to Optimize Hybrid Collaboration Spaces
The new managed services solution for audiovisual rooms aims to reduce disruptions, improve operational continuity, and provide greater visibility into meeting room usage.
Weston, Florida, May 2026. With the growth of hybrid work, organizations face a new operational challenge: ensuring that their collaboration spaces function continuously, securely, and without interruptions. Today, an unavailable meeting room, a video call with failures, or an audiovisual system without support can delay decisions, affect the customer experience, and generate productivity losses.
This need is also reflected in the growth of the professional audiovisual market. According to the AVIXA 2025 IOTA forecast, global revenues in the sector will grow from US$332 billion in 2025 to US$402 billion in 2030, driven by demand for better collaborative experiences, cloud technologies, remote management, and smart workplace solutions.
In this context, Ricoh LATAM announced the launch of Ricoh AV Managed Services, a managed services solution for audiovisual rooms designed to keep collaboration technology operational, reduce technical failures, and improve the hybrid meeting experience.
The service is part of Ricoh’s managed solutions portfolio and combines remote monitoring, on-site support, proactive management, technical assistance, and analytics so that companies can manage their rooms with greater visibility and response capacity.
“Each interruption in a hybrid meeting can delay decisions, affect the customer experience, or cause productivity loss. With Ricoh AV Managed Services, we seek to provide companies with more reliable, managed spaces, prepared to collaborate without friction,” stated Jesus Santiago Perez, Vice President of Communication Services, Ricoh LATAM.
Always-On Audiovisual Technology
Ricoh AV Managed Services enables organizations to supervise, test, diagnose, and repair audiovisual and video conferencing systems, even when they were installed by other integrators. Its approach is oriented toward preventing incidents, resolving failures with greater agility, and ensuring a consistent experience in small and medium rooms, auditoriums, and other corporate spaces.
The solution can operate remotely or on-site, depending on each organization’s needs. It also incorporates analytics tools that provide visibility into system performance, room usage, device status, support requests, and other key indicators for decision-making.
Its main capabilities include:
- Monitoring and response: supervision of videoconferencing parameters, connectivity, energy consumption, software updates, and device status.
- Remote and on-site support: technical assistance to resolve incidents, reduce downtime, and maintain the operation of collaboration spaces.
- Proactive management: testing, diagnostics, and follow-up to ensure rooms are ready at the start of the workday.
- Space analytics: visibility into room usage, system performance, asset inventory, and device behavior.
- Specialized personnel: technicians trained to support complex conferencing technologies and accompany user adoption.
A Step Toward Smart Workplaces
The evolution of hybrid models has led companies to seek more connected, measurable, and easy-to-operate spaces. In this scenario, managed audiovisual technology services allow organizations to reduce the burden on internal IT teams, improve meeting continuity, and offer a simpler experience for users.
With Ricoh AV Managed Services, Ricoh reinforces its vision of accompanying organizations in building smart workplaces, where technology, managed services, and the human experience integrate to create more productive, connected environments prepared for new collaboration dynamics.
