Changing the rules of the game: How DaaS is redefining business priorities?

Changing the rules of the game: How DaaS is redefining business priorities?

By Juan Carlos Tercero Pérez, Regional IT Services Sales Manager de Ricoh Latam

In recent years, the technological revolution has transformed the management of business resources and services. The transition to subscription-based models, known as XaaS (Everything as a Service), has gained impressive traction, prompting organizations to rethink their management priorities and strategies.

This trend, promoted for more than a decade, has evolved from “IT outsourcing” to the broader vision of “everything as a service”, being the ease of implementation, the pay-per-use model and the freeing up of collaborators' time. the key arguments over time.

According to a study carried out by the consulting firm EY, in the last three years, the adoption of these models has accelerated considerably, with 54% of companies feeling organizationally prepared to adopt XaaS.

But what are the main priorities of management levels in this new environment?

1. Cost reduction and efficiency

XaaS models change the focus from capital expenditure (CAPEX) to operational expenditure (OPEX), which avoids significant initial investments, making it attractive for companies with constantly growing Information Technology (IT) infrastructure needs and the need for scalability. . .

2. Release of IT Resources

Managing an entire IT infrastructure, including hardware and software, can be overwhelming due to lack of resources and time. Therefore, outsourcing these services allows companies to focus on strategic tasks and rely on specialized providers to manage IT complexity with measurable objectives and periodic evaluations, thus avoiding hiring additional staff.

3. Flexibility and scalability

Flexibility is key for management levels, since it allows organizations to adjust to demand and changes in the business model, growing or reducing quickly. This is how XaaS offers agile response times, accelerating time to market and allowing you to adapt to a changing business environment.

4. Focus on Customer Experience (CX)

The adoption of XaaS models has a significant impact on customer experience (CX), as it ensures constant and specialized support that allows users to access assistance at any time, which is essential in a flexible work environment.

5. Total Cost of Ownership (TCO) Assessment

A major challenge for managers is ensuring that the transition to XaaS actually reduces Total Cost of Ownership (TCO) over time. In this sense, comparing the TCO between XaaS and traditional approaches is crucial to verify the benefits.

6. Adaptation to emerging technological trends

Today's technology such as artificial intelligence and machine learning improves efficiency in XaaS services. In this sense, leaders seek to adapt to these technological trends to remain competitive and take advantage of growth opportunities.

Contributing to digital transformation

Although top management priorities remain constant, there has been an evolution in XaaS models, with an increasing focus on problem prevention and mitigation. Today, users not only look for solutions to problems when they arise, but they also demand preventive strategies that allow them to prevent these problems from appearing in the first place.

Therefore, in the near future, it is anticipated that these benefits will remain relevant, but will be more specifically adapted to technological innovations and changing market demands.

At Ricoh we have implemented a strategy to meet the comprehensive IT infrastructure needs of our clients; from the design stage to the implementation and support of all the solutions that organizations require, regardless of their size or scope.

In this way we contribute to the process of accelerating digital adoption, allowing companies to build a digital ecosystem that is agile, connected and highly productive.

Learn more here Daas, Devices as a Service

About Ricoh

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management and print and imaging solutions designed to support digital transformation and optimize business performance. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

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Created On 16 November 2023 - Modified On 20 November 2023