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Gartner positions Ricoh in the Magic Quadrant™ 2022 for digital workspace services worldwide

Gartner positions Ricoh in the Magic Quadrant™ 2022 for digital workspace services worldwide

Tokyo, April 26, 2022 - Ricoh Company, Ltd. today announced that it has been positioned by Gartner, Inc. in its Magic Quadrant for Outsourced Digital Workplace Services Worldwide, 2022 (ODWS) (1) report. Ricoh is one of 17 companies worldwide to be included in this Magic Quadrant. (2)

Gartner defines ODWS as the market for managed workplace services that provide services, tools and capabilities to help organizations advance their digital strategy. This business strategy maximizes an intuitive work environment to drive workforce digital skills, i.e., the ambition and ability to apply technology to enhance business capabilities. (3)

Gartner evaluated 17 vendors, including Ricoh, based on vision and ability to execute on ODWS. This evaluation covered the following areas:

  • Remote end-user support (formerly service desk support).
  • End-user device support (formerly field service support), including support for computers, laptops, mobile devices, IoT ODWS, peripheral vending, smart lockers, and augmented reality (AR)-based support.
  • PC provisioning for physical and virtual devices (PCaaS, DaaS and VDI).
  • Experience-centric services and experience level agreements (XLAs).
  • Use of analytics and AI-based automation
  • Services to transform user experience and improve business outcomes.

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