Ricoh receives international recognition for its Digital Transformation initiatives

Ricoh receives international recognition for its Digital Transformation initiatives

The company has been included in the "Digital Transformation Stocks 2022" list for its use of digital technology such as AI to evolve its business models and deliver more value to its customers

Weston on June 21, 2022 - The Ministry of Economy, Trade and Industry of Japan and the Tokyo Stock Exchange has included Ricoh for the first time in the "Digital Transformation (DX) Stocks 22" list. DX Stocks is a recognition system for companies that focus on digital transformation and use technology to radically transform their business models in order to grow and strengthen their competitiveness.

This recognition is based on Ricoh's corporate management to transform itself into a digital services company, specific measures to use technology and Artificial Intelligence (AI) at production sites, and group-wide efforts to provide new value that solves challenges in customers' workspaces. ' workplaces. Ricoh is one of 33 companies selected as DX Stocks this year.

Ricoh's vision for 2036, which marks the 100th anniversary of its founding, is "Fulfillment through Work." By digitally connecting people to each other and offices, they will transform customers' workplaces and help realize a sustainable economy.

DX initiatives in the Ricoh Group

Implementation of AI in Ricoh factories to improve quality and increase employee satisfaction.

Ricoh had complex quality management and control processes in the toner factories, as well as verification and tracking of a large amount of factory data. In addition, the location has 24-hour operation and there were time and financial losses when mistakes were made. To solve these challenges, the company adopted AI technology and achieved a 5% increase in total production volume and improved quality, reducing the incidence of defective products by 65% to 91%.

Creating new customer value by using 360° imaging, cloud computing and AI.

The pandemic made it difficult for the real estate and construction industries to serve customers physically. These challenges were solved with the "RICOH THETA" 360° camera, which can easily capture an entire space in a single shot, and complement it with the "RICOH360 Tours" cloud service (featured in more than 10,000 companies), which allows anyone to easily create and publish 360° content.

"We are very pleased that Ricoh has received this recognition for its direction and actions as we continue our transformation into a digital services company," said Toyohito Tanaka, senior corporate officer and chief digital innovation officer of Ricoh Company, Ltd. "Being on the DX Stock list is a milestone, and we will continue to accelerate our transformation efforts. In 2022, we will further develop our talent through the Ricoh Digital Academy and expand "DX initiatives" to continue to optimize internal processes using digital technology," concludes Tanaka.