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Continuing its growth in Latin America, Ricoh LATAM announces the acquisition, in Brazil, of Go2neXt to enhance the technology experience in workspaces and expand its managed services offering

Ricoh LATAM announces the acquisition, in Brazil, of Go2neXt to enhance the technology experience in workspaces

São Paulo, Brazil, May 8, 2025- Ricoh LATAM announced today the acquisition of Go2neXt, a Brazilian company recognized for its expertise in managed technology services and the creation of intelligent and collaborative spaces. Go2neXt will continue to operate under its current name as a Ricoh group company.

Founded in 2011, Go2neXt operates throughout Brazil and is responsible for projects in other Latin American countries. Based on a consultative vision of its clients' business challenges, Go2neXt's team of experts designs, implements and manages digital innovation projects. The goal is to offer the most advanced user experience to the company's customers and employees, making the concept of “Workplace Experience” a reality.

Behind this result is a sophisticated range of services and technology organized in layers that are completely transparent to the customer; this includes advanced audio solutions, digital signage and lighting systems. In addition, the technology layers are based on collaboration platforms, cybersecurity solutions and a comprehensive network, computing and communications infrastructure that can be located on-premises or distributed across multiple clouds.

This acquisition ratifies Ricoh LATAM's goal to be the leading provider of digital workplace services in Latin America, expands its coverage in Brazil and adds to the team consultants who have hundreds of certifications in the main disciplines of the market, in addition to mastering critical technologies for the development and management of applications tailored to the growth objectives of organizations.

“This acquisition is part of Ricoh LATAM's strategic investment for our growth as a digital services company and allows us to strengthen and expand our capabilities to accelerate our customers' digital adoption. As we have done with past acquisitions, we continue to invest in key investments that consolidate our position as a digital enabler in the region. Go2neXt is a company with a great reputation and experience in digital innovation in Brazil, and we are very pleased to welcome them to Ricoh,” said Diego Imperio, President & CEO of Ricoh LATAM.

This acquisition will enable Ricoh to expand its technology offering for workspaces, with:

Digital Transformation Consulting: Strategic support in the adoption of technologies that boost productivity and business competitiveness.
Communications and complete business collaboration solutions (audio, video and automation), including immersive experiences.
Cybersecurity and Data Protection: Managed security services, incident response, identity management and business continuity.
Infrastructure Automation and Modernization: Consulting, implementation and support of agile and resilient infrastructure environments.
Infrastructure (networks and telecommunications) with security from the design phase.
Hybrid Cloud Services: Migration, management, optimization and monitoring of multicloud environments.

“We know that low productivity is a reality in Latin America; Brazil, for example, has one of the lowest rates in the region in 2024. Which, has a direct impact on the GDP and competitiveness of our organizations,” commented Paulo Pichini, CEO of Go2neXt. ”We share values, experience and talent with Ricoh. This synergy will accelerate the delivery of a 360° workspace experience offering to the market. Our goal is to put innovation at the service of people and business. We are proud of everything we have built and very motivated by what we will achieve in this new phase.”

This milestone reaffirms Ricoh LATAM's commitment to customers in the region through the ongoing evolution of its portfolio and talent, seeking to generate exceptional technological experiences in the workplace and automating processes that increase business productivity.

Case Study: Grafinorte

_{^{Prepared by Renata Do Santos, Ricoh Brasil}}

Grafinorte, an important printing industry in the Southern Region of Brazil, entrusted Ricoh with the beginning of the modernization of its printing park, concentrated almost entirely on large analog offset machines, whose costs and production time are not suitable for short runs.

History and context

Created 33 years ago, Grafinorte belongs to the Tribuna Group, which also publishes the daily newspaper Tribuna do Norte. The newspaper and the printing company are based in Apucarana, in the north of the State of Paraná. The printing company occupies an area of more than 20,000 m² and provides services to companies throughout Brazil, in the publishing and advertising markets, with the production of catalogs, magazines, inserts, folders, envelopes, calendars, notebooks and brochures. Grafinorte employs 120 people and produces 500 titles per month, which add up to 8 million prints.

Business challenge

Grafinorte faced problems such as not having large digital equipment that would allow faster and better costs in short-run printing, which is now highly demanded, especially in the promotional market. In addition, it faced a lack of specialized labor in the region where it operates.

The existence of almost exclusively analog equipment in the Grafinorte park was an ingredient that needed to be overcome to maintain its competitiveness in the market. In addition, the company had demands for print quality improvement and technological standardization.

Ricoh's work at Grafinorte to propose a project to modernize its printing plant lasted two months and began with an immersion in the company to understand its business. Difficulties were detected in internal processes and the existence of only one digital printer of an entry model was verified, insufficient to meet market demands.

A stage of solution mapping was then initiated, in RGC and color mapping, followed by quality tests and approval of substrates. The conclusion of the negotiations was to demonstrate the advantages of Ricoh solutions compared to other products available on the market.

Ricoh Solution

Grafinorte acquired, in addition to a Ricoh PRO C9500 large digital press, a finishing module with booklet, a print server (Fiery) and a Color Profile Suite equipment with ES-3000. Grafinorte also contracted Ricoh Services for pre and post-press process automation, color management and monitoring (Remote+ARMS), as well as a graphic arts package.

Findings

In addition to opening Grafinorte's doors to new Ricoh solutions for the eventual continuity of the modernization of its printing park, the implemented project produced concrete results:

The following were achieved:

Agility in the printing process, with a reduction in production time from two to one day.
50% reduction in labor used.
Expansion of the variety of media that can be printed, adding to the two existing stickers, vinyl, cardboard in 350g/m² and newspaper in 45g/m².
Time savings in bending, clamping and plate engraving processes.
Overall, productivity gains of 40% were achieved

"We had been looking for months for a solution that would reduce costs, processes and bring improvement in print quality. We find all these attributes in the Ricoh PRO C9500. With it, printing, stapling, and folding, all in the same process. Materials that we used to make in two days, today we make in 24 hours. In addition, the other solutions offered by Ricoh have greatly increased our productivity. Thank you, Ricoh, for the partnership" - André Marçal, director of Grafinorte.

Ricoh Latin America and Grafinorte acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: Drugstore June 20

_{^{Prepared by Sol Rodriguez, Ricoh Argentina.}}

History and context

Droguería 20 de Junio is an Argentine company dedicated to the commercialization of pharmaceutical, medical and perfumery products. Its business model is based on efficient logistics to ensure the rapid reception, preparation and delivery of orders throughout the country.

In its quest to optimize its operational processes and improve the customer experience, Droguería 20 de Junio identified the need for a technological solution that would allow it to increase productivity, reduce downtime and improve efficiency in order preparation.

Business challenge

In the survey carried out by Ricoh at Droguería 20 de Junio, several key challenges were identified:

Logistics: Improve efficiency in order preparation and shipping.
Infrastructure: Guarantee the continuity of the service with a stable and efficient system.
Productivity: Reduce waiting times and operational stops in IT processes.
Customer satisfaction: Optimize delivery times and improve the experience of end customers.

Ricoh Solution

To address these challenges, Ricoh implemented a comprehensive solution for Droguería 20 de Junio that included:

Intelligent Multifuncional Ricoh IM7000: to optimise the printing of key documents such as remittances and invoices.
Use of barcode readers and Android terminals with reader:to digitize order picking, improving accuracy and speed, and supporting the automation line.
Predictive Monitoring Solution:A predictive system to reduce downtime and optimize technological resources.
Ricoh Workplace Managed Services:Support in the installation, configuration, maintenance of the implemented solution and other technical support services.

Federico Ricci, Industrial Engineer and process manager at Droguería 20 de Junio, highlights the importance of this solution: "After months of analyzing, consulting, replanting and planning our infrastructure, we closed the year with the acquisition of Ricoh solutions for high-volume printing, process automation and predictive IT monitoring for both the control of terminals and mobile equipment. and for monitoring and measuring the performance of network and server infrastructure."

In addition, he underlines the value of Ricoh's human support: "The products and people that Ricoh has behind it is something that we believe will help us a lot and accompany us. We as a company have several challenges ahead of us and the need to interact with different technologies that I really believe Ricoh can provide us."

Results

The implementation of Ricoh's solution generated a positive impact on the business:

Increased productivity in the IT team
Reduced time of associated IT downtime thanks to predictive monitoring.
Reduction in order preparation and delivery times to end customers.
Customer loyalty due to improvements in service level.
Greater stability and efficiency in the management of technological infrastructure.

Conclusion

The alliance between Droguería 20 de junio and Ricoh resulted in a significant operational transformation, consolidating the company as a benchmark in logistics efficiency in the pharmaceutical sector. The combination of advanced technology, process automation, and specialized support allowed the drugstore to reach new levels of productivity and customer satisfaction.

Ricoh Latin America and Drugstore June 20 acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Type MP C5000/C5050/LD5500C Black Print Cartridge