Case Study: Group Eulen
Ricoh Peru implemented intelligent multifunction devices, advanced scanners, and Ricoh Smart Flow, optimizing processes, print management, and sustainability for Grupo EULEN.
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History and Context
GROUP EULEN Peru, a subsidiary of the Spanish EULEN Group with over 60 years of global experience, began operations in the country in 2002 and has since established itself as one of the leading providers of general services and outsourcing. With over 7,500 employees nationwide, the company provides a comprehensive portfolio of services that includes general services, security, cleaning, maintenance, human resources, and more.In the south of the country, EULEN has grown 74% in the last three years, excelling in industrial cleaning and security services. This performance reinforces its ability to adapt to each sector and consolidate its position as a strategic partner for major industries.
Business Challenge
In Peru, the company faced three major strategic challenges that impacted its daily operations. The first was related to document management, marked by a high volume of physical files awaiting digitization and archiving, which made it difficult to organize and access information in a timely manner. Likewise, its printing fleet showed limitations due to delays in service and supply of consumables by its previous supplier, which compromised operational continuity and generated overload in administrative areas.
At the same time, the IT support area was unable to meet the technical demands of users distributed across different locations, highlighting the need for a more comprehensive, efficient, and scalable model.
In addition, they sought to strengthen their sustainability strategy by incorporating practices that would contribute to reducing paper consumption and electronic recycling.Ricoh Solution
Ricoh Peru designed a comprehensive solution aimed at strengthening the EULEN Group's technological infrastructure. Ricoh Smart Multifunction Devices and state-of-the-art scanners were implemented, along with process automation through Ricoh Smart Flow Professional (DocuWare), which made it possible to digitize document reception, validate their authenticity, organize them efficiently, provide real-time traceability, and store them in a secure digital archive.
In addition, a solution was incorporated that improves print management, allowing centralized administration of the equipment fleet, establishing usage policies, controlling print volumes, and ensuring more efficient resource consumption, optimizing operations, and reinforcing sustainability.
In response to IT infrastructure challenges, efficiency was increased with device management services using Ricoh Device as a Service (DaaS), which included specialized technical support, provision of computer equipment, and a single point of contact to meet the technology needs of the area in a scalable manner.
The initiative also included the Green Office program, with actions to recycle paper and electronic items.
Results (Benefits of the customer)
The implementation of Ricoh's solutions led to significant improvements in the EULEN Group's operations and working environment:
Optimization of document management: Digitization has eliminated the need for physical documents, reducing processing times and improving the traceability of information.
Increased productivity of employees, positively impacting the company's ROI.
Enhanced sustainability: Implementation of the Green Office program for recycling paper and electronics, aligning operations with CSR objectives.
The Eulen Group and Ricoh co-created a smart workspace that generates more efficient processes and positive experiences for employees, resulting in business growth and continuity.
Ricoh Latin America, and Group Eulen acted together in support of the United Nations Sustainable Development Goals for a better future:
Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.
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