Case study: NATURGY

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Naturgy, Argentina’s leading energy company, found in Ricoh a strategic partner capable of modernizing its workspaces, digitizing its legal document management, and enhancing the collaboration experience across three regions simultaneously. The result: more agile and secure processes, improved operational KPIs, and long-term contracts that solidify a partnership of high strategic value.

History and Context

Naturgy is one of Argentina’s leading energy companies, with a strong presence in Buenos Aires, NOA, and San Juan. With a vision focused on leading the energy transition, the company promotes innovation, digitization, and sustainability as strategic pillars for its growth, operational efficiency, and continuous improvement of the customer experience.

In a highly regulated environment with multiple operational realities, Naturgy was seeking a reliable technology partner to support its digital evolution across various business areas.

Business Challenge

Naturgy’s operations presented key challenges:

The need to invest in technology infrastructure and modernize workspaces.
Regional operational complexity, with differing regulations and socioeconomic realities across Buenos Aires, NOA, and San Juan.
Growing expectations from customers and stakeholders for more digital, agile, and efficient services.
Social and reputational risks, which required more transparent, secure, and reliable processes, especially in critical areas such as Legal.

RICOH Solution

Building on the trust Ricoh has built with Naturgy over the past few years through our expertise in printing services and technology support for creating smart workspaces, we strengthened our strategic partnership with a comprehensive solution that included:

Remote and on-site technical support center with Level 1 and Level 2 helpdesks, and extended coverage.
A document management solution for the legal department that is more efficient and secure than your previous system, designed to optimize internal processes and workflows.
Modernization of collaboration spaces and meeting rooms, with video walls and audiovisual equipment across various regions, ensuring a seamless and uninterrupted collaboration experience.

Results

The implementation of Ricoh’s solutions led to tangible improvements in Naturgy’s operations:

Optimization of document processes, resulting in greater agility, traceability, and security in the legal department.
Improvements in operational metrics (KPIs) related to support, availability, and efficiency.
Reduction of operational risks and greater alignment with cybersecurity standards.
Consolidation of a managed services model with long-term contracts of high strategic value.

“The partnership with Naturgy demonstrates the value of having a single strategic partner, such as Ricoh, capable of adapting to different operational realities, driving efficiency, and contributing to the business’s innovation and sustainability goals,” stated Ricardo Christiani, CIO, Naturgy Ban S.A.

With every space modernized, every process optimized, and every person more productive, Ricoh reinforces its commitment to continuing to create smarter workspaces alongside companies in Argentina and throughout Latin America, with technology services designed to adapt to and transform businesses.

Ricoh Latin America, and a Naturgy acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.