Case Study: Valle Nevado

Learn how Valle Nevado, the leading ski resort, improved its efficiency and customer experience with Ricoh technology: modern printing and HD monitoring.

_{^{Prepared by Carol Alarcon, Ricoh Chile.}}

History and context

Located in the majestic Andes Mountains, Valle Nevado is the largest ski resort in the Southern Hemisphere and a world-class destination for snow sports enthusiasts. Its first-class infrastructure and the comprehensive experience it offers to its visitors require a smooth and efficient operation. The ability to respond quickly to seasonal demand and guarantee optimal service in all its areas is key to maintaining its prestige and leadership in the mountain tourism industry.

Business challenge

With a high flow of visitors and critical administrative processes, Valle Nevado faced a problem that compromised the efficiency of its operation, since the printing services presented failures together with the slowness of its previous provider, were affecting the agility of its internal processes and customer experience.

Delays in document management, reporting, and operational coordination led to unnecessary waiting times and difficulties in communication between key teams. In addition, the limited quality and reduced number of cameras for monitoring the center prevented users and management from accessing updated information in real time, affecting the planning and safety of activities on the mountain.

Faced with these challenges, Valle Nevado needed a robust and reliable technological solution that would optimize its operations, reduce interruptions and improve the experience of customers and collaborators.

Ricoh Solution

To respond to the needs of Valle Nevado, Ricoh implemented a comprehensive solution that not only included the renovation of technological systems, but also a focus on continuous support and a high-level after-sales service:

Optimizing the Print and Scan Environment
- Next-generation Ricoh Intelligent MFPs were installed , designed to optimize workflows, ensure agile printing and improve document scanning. These devices have advanced technology that allows intuitive operation, reducing waiting times and improving administrative efficiency.
Modernizing Monitoring for High-Definition Cameras with Ricoh Workplace Security
- High-resolution IP cameras with motorized and infrared varifocal lenses were installed, significantly improving image quality and allowing remote access for real-time visualization of snow status.
After-sales service and personalized management
- From the start of the project, Ricoh focused on providing a robust after-sales service, ensuring that the implementation of the solution would not only solve immediate needs, but also ensure uninterrupted operational continuity.
- A dedicated Account Manager was assigned, who established a close relationship with the Valle Nevado team, providing proactive advice, constant follow-up and quick responses to any requirement.

Results

The implementation of these solutions allowed Valle Nevado to optimize its operations and elevate the experience of its customers.

Greater speed and stability in administrative processes: The renewal of printing and scanning equipment eliminated failures and delays, improving document management and internal communication.
Optimizing snow condition monitoring: With high-quality imagery and remote access, activity planning and visitor safety were improved.
Reduced downtime and failures: Improved technology infrastructure ensured smooth operation, even in periods of peak demand.
Increased satisfaction for customers and employees: The combination of efficient solutions and cutting-edge technology strengthened the visitor experience and the productivity of the internal team.
Relationship of trust and continuous support: The dedication of the account manager and the focus on quality after-sales service ensured that Valle Nevado had long-term strategic support.

Thanks to the modernization implemented by Ricoh and the close relationship with its support team, Valle Nevado managed to accelerate its Digital Adoption by improving its operational infrastructure, optimizing information management and offering a more agile and reliable service to its customers, consolidating its reputation as the leading ski resort in the region.

Ricoh Latin America and Valle Nevado acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.