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RICOH Service Advantage

Commercial technical and OEM services, planning, and product lifecycle management.
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The state of real-time retail

As part of the NRF Retail's Big Show 2017, Ricoh's Senior Strategy Development Manager, Dale Walsh, will be participating in a roundtable panel discussing the modern-day consumer moderated by STORES Magazine. Dale will be sharing what consumers are really seeking in this rapidly changing landscape. Members of Ricoh's Global Service Advantage group will be at the event to engage in new and innovative approaches to helping retail customers meet the changing demands of today's consumer.

We focus on your success

We deliver tailored, actionable and pragmatic operational offerings.

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Expert OEM service for a wide range of technologies 

You’ll find it easier to focus on innovation when you have a  trusted partner who can support your equipment with a high level of service and a customer-first approach.


Create a clear path for growth

Our scalable architecture is flexible to fit in any customer environment.


Your mission is our mission

Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster.  Our experienced Service Advantage team brings creative strategies and solutions and leading innovation such as in the areas of:

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Accelerate your growth

Our global reach can streamline your approach to new markets.

194 countries and territories around the world

In order to effectively expand into new markets, you need to scale your operations rapidly while adhering to new compliance and governance requirements.

Count on us to help you navigate these emerging markets. We have a global network that extends into more than 194 countries and territories around the world. Wherever you need to go, we're familiar with the local languages and customs.

With Service Advantage, you benefit from:

  • Vendor and OEM relationships that extend across all industries.
  • The ability to enter new markets without the large capital expense.
  • ISO 27001 standard for information security achieved worldwide.
  • 25,000 technicians that maintain advanced certifications including A+, New+, MCSE and Mobility+.
  • A shorter road to profit.

Our mission is your mission

We provide service innovation that is the right fit for your business.


Service Advantage isn't an all-or-nothing service offering. Instead, we are your trusted partner. Our expert team will bring you creative strategies and solutions for solving your most complex problems and help you get your business where it needs to go. We help organizations identify, build, and sustain the capabilities they need to improve customer satisfaction, retention and growth. Whether it’s executing on your current plan or creating a new growth strategy, we’re a fully-aligned partner helping you achieve your profitability and growth targets.


We are currently developing innovative offerings in the areas of:


See more on our services & solutions

  • Business Consulting Services

    Count on a proven partner to help you improve processes, meet compliance needs, ensure effective change management and more.  

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  • Manufacturing Services & Solutions

    See more about the services and solutions we offer for Manufacturers.                                                                                 

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