Cuatrecasas. Case of success
Ricoh connected employees and clients with communication and collaboration solutions in Cuatrecasas, Colombia, a law firm based in Spain with an international presence, specialized in legal services and legal advice.
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By María Alejandra Díaz, Ricoh Colombia
History and context
In Latin America, Cuatrecasas has strategic offices in Colombia, Peru, Chile and Mexico, consolidating its regional presence. The firm stands out for its experience in various legal fields, including corporate, tax, environmental, labor, insurance, exchange, foreign trade, compliance, corporate governance, furniture and specific regulatory matters for various industries.
The history of Cuatrecasas dates back to 1917, when a man with a strong commitment to justice began a path that would become an integral part of legal history. Since then, Cuatrecasas has been a benchmark in the legal field, serving as the common thread that weaves the experiences, challenges and successes of its clients into a legal tapestry. The firm has evolved to become a trusted pillar for companies and individuals seeking solid legal solutions in a dynamic and changing environment.
Business challenge
The company was faced with a significant challenge that included the need to enhance its technological communications and close the gap that existed in the customer experience with respect to the provision of services in virtual environments. This challenge was especially manifested in the lack of technology capable of adequately equipping conference and videoconferencing rooms in their offices.Ricoh solution
Understanding the client's need to improve their communications, Ricoh offers a solution based on the integration of different Ricoh technologies and our strategic allies to create effective video collaboration rooms, connecting collaborators with clients in an easy and secure way, seeking as long as the end client did not have complications when making a video call, video conference or any type of collaboration with the legal company.
Results
- By strengthening solid relationships, safe and efficient remote communication and collaboration was guaranteed for employees and clients.
- Effective remote collaboration was facilitated, according to company expectations.
- Improving the accessibility of information.
- Digital adoption was driven among employees and customers, significantly improving the customer experience.
“We have Ricoh globally in the firm and for us in Cuatrecasas Colombia, for the almost 60 people who work here, we have greatly benefited from having their solutions and service, in addition to the positive impact on our clients.”.
Sandra Segura León, Controlling Department Specialist
Ricoh's video conferencing and collaboration solutions and services have become a fundamental element in strengthening the company's competitive position, achieving greater customer satisfaction and increasing team productivity. This strategy not only solved the initial technological challenge, but also positioned the company as a leader in the adoption of innovative technologies to enhance communication and collaboration in a constantly evolving business environment.
For more information about our collaboration services Ricoh Connected Workplace.
Ricoh Latin America and Cuatrecasas acting together in support of the United Nations Sustainable Development Goals for a better future:
Ricoh is a global company committed to achieving the United Nations Sustainable Development Goals (SDGs) by solving social problems through business with the sole purpose of achieving economic growth, a better planet and a better society.
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