When technology aligns with talent, the experience is enhanced
Discover how the integration of human talent and technology drives productivity, reduces costs, and improves the customer experience.
Leaders care a lot about ensuring that our customers have a positive and unforgettable experience, but have you ever wondered how important the technology experience of your employees is? And, above all, how does that impact the final experience of your customers?
It's easy to think that technology alone will lead us to tomorrow. But the real driving force of change is not in algorithms or technology: it is in people. When we combine human ingenuity with the most advanced digital solutions, the value of our organizations is multiplied.
According to McKinsey, 70% of business leaders consider a lack of digital skills to be the biggest obstacle to effective technology transformation. And more than 80% of employees will need to update their skills in the next three years to stay competitive in their organizations.
This synergy between talent and technology not only optimizes processes or improves indicators; It redefines what's possible and enhances the experience in work environments. Companies that invest in improving the digital experience of their teams report up to 40% higher productivity.
Our commitment as leaders is to create an environment where that alignment comes naturally. And for that we must invest in technology, adjust our processes, promote a culture of curiosity and promote the development of skills that allow our talent to grow along with technology.
But for the technological experience to be truly exceptional, three main things are needed:
- Make the technology easy to use.
- That its use provides real value to the user and the company.
- That it is integrated with other technologies to make it durable over time.
This last point is perhaps the most challenging for companies: real technological integration.
You frequently purchase the latest software for digitizing documents, only to find that it is not compatible with the data processing system already in use. Investments are made in state-of-the-art equipment, but its limitations in connecting with the existing digital ecosystem in the office are soon revealed. And so, an unproductive cycle is perpetuated: "I buy, I adopt for a while, I replace, I buy again."
A report by Deloitte shows that organizations with well-integrated technology ecosystems have 20% more agility in decision-making and reduce their operational costs by up to 15%. Integration is no longer an option: it is the path to a truly sustainable digital transformation.
That's why at Ricoh we are committed to a truly exceptional technological experience. And we specialize in integrating equipment, software, and solutions to automate processes, and connect technologies that previously operated in isolation. In fact, through our Managed Services, integration and support is provided as a service, so that our clients' employees can focus on other tasks related to innovation, strategy or what is most important to them.
With this integrated vision, organizations can transform their workspaces into flexible and dynamic environments that increase productivity, optimize costs, and enrich the employee experience... which inevitably translates into a better experience for your customers. It is time to start worrying a little more about the technological experience that we as leaders are offering to our team of collaborators.
