Case Study: BTG Pactual

Ricoh and BTG Pactual enhanced document management in Chile with Ricoh Smart Flow, cutting costs and accelerating digital transformation.

_{^{Case prepared by Lorena Palma, Ricoh Chile.}}

History and Context

BTG Pactual is Chile's largest investment bank and one of Latin America's leading asset management companies. With a strong presence in Latin American and global financial markets, the company has raised capital, conducted public offerings, and completed blocks of shares in recent years, accumulating billions of dollars in transactions.

Business Challenge

BTG Pactual had a document management process, with a provider that delivered the service, but with response times that did not meet consumer needs. As systems were modernized and new input flows appeared, the volume of documents grew exponentially, quickly exceeding the system's capacity.

There was a high degree of dependence on the provider, even for minor changes, a lack of technical support, and poor knowledge transfer to internal users.

One of the financial institution's employees tells us: “We received such a high volume of documentation online that the system couldn't cope, the plug-ins weren't well managed, there was no visibility of the new information, and it became difficult to manage the bank's valuable information.”

Critical phase: unnecessary costs and low efficiency

Before implementing a new solution, BTG Pactual began with a “first layer” of digitization using scanners leased from the previous company.

However, due to a lack of knowledge and guidance, the company ended up investing a lot of money in tools and processes that did not solve the underlying problems.

This stage, marked by poorly informed decisions, represented a high expense without sustainable benefits. The experience created an urgent need to switch to a more efficient and flexible solution.

Ricoh Solution

To meet BTG Pactual's needs, Ricoh implemented a comprehensive Document Management solution with Ricoh Smart Flow, along with ongoing support, migration services, and high-level after-sales service (Workplace Managed Services).

Results

With this Ricoh solution, BTG Pactual has achieved greater efficiencies in its processes, resources, and time, such as:

Implementation of a new document management system that is much more cost-effective.
Significant reduction in operating costs compared to the previous solution and a massive data migration.
The new system enabled greater traceability, error analysis, and operational autonomy.
Technical support hours were significantly reduced, and internal users achieved greater self-management, improving service quality.

BTG Pactual completely transformed its document management, moving from a limited, costly, and dependent environment to a modern, economical, and adaptive solution. With Ricoh's support, the company not only successfully migrated thousands of documents but also regained control of its information, optimized resources, and established a solid technological foundation for future digital challenges.

This is a clear example of how Ricoh LATAM accelerates digital adoption in the financial sector through process automation and document management to increase productivity and deliver better experiences through technology, co-creating smart and secure workspaces with companies such as BTG Pactual.

Ricoh Latin America, and BTG Pactual acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.