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Service Advantage

Looking for a competitive advantage? Leverage our existing global infrastructure.

 
Business is booming and you're ready to grow your company and expand into new markets, but you're concerned about the growing pains of business expansion. You don't just need great product innovation; you need the resources to deliver exceptional service and support for those products. This is why we offer RICOH Service Advantage. It allows organizations like yours to leverage our resources to deliver exceptional service to your customers, without the upfront capital costs required to expand your own service organization.

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Professionals collaborating
 
 

Increase your productivity, profitability and customer satisfaction

 

Free your employees to focus on innovation and outcomes.

 
Infrastructure Services
In today's new world of work, the last thing you want to do is provide poor customer service. But when your employees' time is stretched too thin because of the number of projects they support, there is no way to proactively identify problems. What's more, employees are often expected to fix issues on their own even if they are not trained to do so — causing an unnecessary loss of productivity.

Instead, partner with us and gain access to our more than 80 years of professional field services experience. Through Service Advantage, you can leverage our expertly trained, professional staff and gain access to a wide variety of services — including distribution, training, consulting, design, installation, maintenance and infrastructure support. The opportunities are unlimited. Service Advantage allows us to both compliment and empower your existing capabilities
 
 

Save time and expand your resources

 

You innovate, we execute.

 
It takes growing companies time, resources and ultimately investments to set up distribution or support infrastructures in new markets. Hiring trained technical staff and maintaining their skill levels is costly to an organization. Avoid these unnecessary up front expenditures by letting us do the work for you.

With Service Advantage, you benefit from:

 

  • 25,000 trained field technicians around the globe.
  • A shorter road to profit.
  • Entering new markets without the large capital expense.
Cloud Services
 
 

Experience quick and effective expansion

 

Our knowledge and distribution can streamline your approach to new markets.

 
194 countries and territories serviced around the world
In order to effectively expand into new markets, you need to transfer information in multiple languages across multiple locations while adhering to new compliance and localized governance requirements.

Count on us to help you navigate these emerging markets. We have a global network that extends into more than 194 countries and territories around the world. Wherever you need to go, we're familiar with the local languages and customs. Our more than 25,000 worldwide skilled technicians complete a mandatory number of training hours each year.
 
 

Consume pieces, parts or our whole delivery model

 

You pick and choose what works best for you.

 
In order to effectively expand into new markets, you need to transfer information in multiple languages across multiple locations while adhering to new compliance and localized governance requirements.

Count on us to help you navigate these emerging markets. We have a global network that extends into more than 194 countries and territories around the world. Wherever you need to go, we're familiar with the local languages and customs. Our more than 25,000 worldwide skilled technicians complete a mandatory number of training hours each year.
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IT Managed Services
 
 

See more of our solutions

  • Ricoh Consulting Services

    Count on a proven partner to help you improve processes, meet compliance needs, ensure effective change management and more.

    View the service

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  • Ricoh IT Services

    At RICOH, we have developed IT services within our portfolio as a response to the needs of our customers.                                                   

    View the service

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