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Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case prepared by Patricia Rosales, Ricoh Costa Rica

History and context

With more than 30 years of experience, Complejo Educativo Bilingüe Nueva Esperanza has established itself as a private educational institution of reference in Costa Rica. At its side, Colegio Educativo CIT, with more than a decade of experience, has contributed an innovative technical and academic vision. Together, these institutions impact more than 2,600 students and 4,000 families, being fundamental pillars in the formation of new generations.

In an increasingly digitalized world, both institutions faced a common challenge: to adapt their pedagogical methods to the 21st century, where technology is not only a tool, but a language that students have already mastered.

Challenge

The main challenge was to transform the traditional classroom into a dynamic, interactive, student-centered space. This involved:

     
  • Overcoming passivity in the classroom.
    •  
  • Integrate active methodologies that encourage participation.
    •  
  • Train teachers as digital pedagogical mediators.
    •  
  • Incorporate state-of-the-art technology without losing the human and academic focus.

Solution Implemented

The answer came with a strategic alliance with Ricoh, a company that went far beyond being a technology supplier. Ricoh became an integral partner in the digital transformation process.

Key actions:

Benefits Obtained

The results were remarkable and measurable:

     
  • 90% increase in student participation in the classroom.
    •  
  • Increased collaboration between teachers and students.
    •  
  • Teachers empowered with technological tools and active methodologies.
    •  
  • Streamlined and automated administrative processes.
    •  
  • A more inclusive, modern and motivating learning environment.

Expansion and Future

Thanks to the success of this transformation, both institutions project:

  • Expand the use of interactive technology to all educational levels.
  • Strengthen the continuous training of teaching staff in pedagogical innovation.
  • Explore new educational artificial intelligence tools to personalize learning.
  • To consolidate Ricoh as a long-term strategic partner, not only in technology, but also in educational vision.

Conclusion

For Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT, Ricoh was not just a supplier. It was a partner in the educational transformation journey. This partnership has demonstrated that when technology is integrated with purpose and vision, the impact on education is profound, lasting and truly transformative.

Ricoh Latin America, Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: Grafica Maguncia

Case Study: Grafica Maguncia

Prepared by Sol Rodriguez, Ricoh Argentina

History and context

Gráfica Maguncia was born in 1983 as a publishing house specialized in logistics and transport economics. Over the years, it evolved into a creative boutique and, in 1996, it became an integral printing company, editing, designing and printing its own products. Among its first milestones was the production of teacher training books for the National Ministry of Education.

Located in Balvanera, a strategic area with high educational density, Maguncia today offers printing solutions for institutes, universities, creative agencies, embassies and leading commercial brands. Over time and with the impulse of the production manager, Pilar Brandi, they have been able to adapt to technological changes to stay at the forefront of the industry, migrating from traditional offset to the digital world.

Business challenge

The relationship with Ricoh began in 2018, during the launch event of the Ricoh Pro C9200 industrial color printer. At the time, in an increasingly competitive environment, Mainz was facing the need to expand its production capacity, improve its lead times and diversify its offering with high-quality technology. They were also looking to partner with a reliable supplier, offering efficient after-sales support, availability of supplies and affordable spare parts.

Ricoh Solution

To accompany the growth of its operation and respond to the needs of its customers, Gráfica Maguncia progressively incorporated different high-volume printing solutions, consolidating a robust and versatile technological infrastructure.

They started with two Ricoh Pro C5100s production printers and then added a Ricoh Pro 8200, a Ricoh Pro 8220, a Ricoh Pro L5160e plotter and finally the Ricoh Pro C5300s, which completed their machine fleet.

"We decided to continue with the 5000 line because it is very versatile and of unquestionable print quality. Being able to work with paper from 60 to 360 grams and synthetic substrates makes it an agile tool for both short and medium runs. It is an economical, reliable and high-performance machine," says Luis Brandi, owner of the printing company.

Results

Thanks to Ricoh solutions, Gráfica Maguncia achieved:

  • Significantly raise the quality of its products
  • Reduce operating times
  • Expand your service offering
  • Optimize your workflow
  • Consolidate as a reliable supplier for demanding customers

Luis Brandi highlights: "Having solid equipment, available spare parts, affordable supplies and an after-sales service that is attentive to the customer's needs are what anyone involved in production values highly."

In addition, Luis told Ricoh that they have their sights set on continuing to innovate: "Mainz plans to incorporate 5th color production equipment, such as the Ricoh Pro C7500, to further expand its offerings to advertising agencies and creative bureaus".

This is another example of how Ricoh LATAM drives digital transformation in the graphic arts sector, accompanying its customers at every stage of growth. Gráfica Maguncia and Ricoh co-create innovative experiences in the workspace, increasing productivity, quality and responsiveness to an increasingly demanding market.

Ricoh Latin America and Grafica Maguncia acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: AES Servicios America

Case Study: AES Servicios America

Prepared by Sol Rodriguez, Ricoh Argentina

History and context

AES Servicios America is a company that is part of The AES Corporation, a leading company in the transition to renewable energies at a global level. In recent years, the organization went through a growth process that generated new needs in terms of meeting spaces and collaborative technology, presenting a special challenge in terms of the quality of hybrid meetings, which have been consolidated in recent years as a new model of organizational culture.

Business challenge

AES Servicios America's challenge was to adapt its building and technological infrastructure to improve the quality of hybrid meetings and to accompany its organizational growth by prioritizing a better meeting experience for its employees. It was necessary to create a large, modern and flexible space that would allow mass meetings, celebrations and meetings with an equitable experience for all participants.

"We found ourselves with hybrid meetings where the person speaking was not well focused or we did not have good microphones and those who participated remotely could not hear or see well, and that ultimately affected the quality of the meeting. We needed something that would be more enjoyable for everyone and that the experience would be good both for those who were in person and in remote format", summarized Fernanda Ibarra, project leader at AES, emphasizing the importance of simplicity and comfort in the interaction.

Ricoh Solution

At Ricoh, we worked with the AES team to design and implement a comprehensive solution to meet these challenges. "Ricoh advised us not only in terms of the features of the equipment but fundamentally in achieving good experiences. For example, they suggested not only having a screen in front, but designing a space so that, no matter where you are located, you always have a place to refer to in a simple way to follow a presentation."

Through the development of a state-of-the-art auditorium, collaborative technologies adapted to the new ways of working were incorporated:

 
     
  • Installation of multiple strategically placed digital Signage displays, based on a heat map, to ensure visibility from any point in the auditorium.
    •  
  • Audiovisual solutions with cameras, audio and microphones in ceilings that allow: capturing voices, eliminating the need to share microphones and focus on who is speaking, improving the visual and sound quality of meetings.
    •  
  • Audiovisual control room, where an operator manages sound and image in real time to optimize each presentation.
    •  
This solution was designed not only to solve technical needs, but also to offer an intuitive, fluid and seamless experience.

Results

The implementation was highly valued by the AES team. The new auditorium became a central space for the organizational culture, allowing for more dynamic, close and participatory meetings.

Among the benefits highlighted by the organization:

     
  • More effective and fluid hybrid meetings.
    •  
  • Greater integration between remote and on-site collaborators.
    •  
  • Use of the auditorium for mass events, training and celebrations.
    •  
  • High end-user satisfaction thanks to user-friendly, high-performance technology.
    •  

"People value good technology, but above all experience. With this, meetings are more dynamic, closer and without so much interference, making everything flow," concluded Fernanda Ibarra.

Ricoh Latin America and AES Servicios America acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Grafinorte

Case Study: Grafinorte

Prepared by Renata Do Santos, Ricoh Brasil

Grafinorte, an important printing industry in the Southern Region of Brazil, entrusted Ricoh with the beginning of the modernization of its printing park, concentrated almost entirely on large analog offset machines, whose costs and production time are not suitable for short runs.

History and context

Created 33 years ago, Grafinorte belongs to the Tribuna Group, which also publishes the daily newspaper Tribuna do Norte. The newspaper and the printing company are based in Apucarana, in the north of the State of Paraná. The printing company occupies an area of more than 20,000 m² and provides services to companies throughout Brazil, in the publishing and advertising markets, with the production of catalogs, magazines, inserts, folders, envelopes, calendars, notebooks and brochures. Grafinorte employs 120 people and produces 500 titles per month, which add up to 8 million prints.

Business challenge

Grafinorte faced problems such as not having large digital equipment that would allow faster and better costs in short-run printing, which is now highly demanded, especially in the promotional market. In addition, it faced a lack of specialized labor in the region where it operates.

The existence of almost exclusively analog equipment in the Grafinorte park was an ingredient that needed to be overcome to maintain its competitiveness in the market. In addition, the company had demands for print quality improvement and technological standardization.

Ricoh's work at Grafinorte to propose a project to modernize its printing plant lasted two months and began with an immersion in the company to understand its business. Difficulties were detected in internal processes and the existence of only one digital printer of an entry model was verified, insufficient to meet market demands.

A stage of solution mapping was then initiated, in RGC and color mapping, followed by quality tests and approval of substrates. The conclusion of the negotiations was to demonstrate the advantages of Ricoh solutions compared to other products available on the market.

Ricoh Solution

Grafinorte acquired, in addition to a Ricoh PRO C9500 large digital press, a finishing module with booklet, a print server (Fiery) and a Color Profile Suite equipment with ES-3000. Grafinorte also contracted Ricoh Services for pre and post-press process automation, color management and monitoring (Remote+ARMS), as well as a graphic arts package.

Findings

In addition to opening Grafinorte's doors to new Ricoh solutions for the eventual continuity of the modernization of its printing park, the implemented project produced concrete results:

The following were achieved:

  • Agility in the printing process, with a reduction in production time from two to one day.
  • 50% reduction in labor used.
  • Expansion of the variety of media that can be printed, adding to the two existing stickers, vinyl, cardboard in 350g/m² and newspaper in 45g/m².
  • Time savings in bending, clamping and plate engraving processes.
  • Overall, productivity gains of 40% were achieved

"We had been looking for months for a solution that would reduce costs, processes and bring improvement in print quality. We find all these attributes in the Ricoh PRO C9500. With it, printing, stapling, and folding, all in the same process. Materials that we used to make in two days, today we make in 24 hours. In addition, the other solutions offered by Ricoh have greatly increased our productivity. Thank you, Ricoh, for the partnership" - André Marçal, director of Grafinorte.

Ricoh Latin America and Grafinorte acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Drugstore June 20

Case Study: Drugstore June 20

Prepared by Sol Rodriguez, Ricoh Argentina.

History and context

Droguería 20 de Junio is an Argentine company dedicated to the commercialization of pharmaceutical, medical and perfumery products. Its business model is based on efficient logistics to ensure the rapid reception, preparation and delivery of orders throughout the country.

In its quest to optimize its operational processes and improve the customer experience, Droguería 20 de Junio identified the need for a technological solution that would allow it to increase productivity, reduce downtime and improve efficiency in order preparation.

Business challenge

In the survey carried out by Ricoh at Droguería 20 de Junio, several key challenges were identified:

     
  • Logistics: Improve efficiency in order preparation and shipping.
    •  
  • Infrastructure: Guarantee the continuity of the service with a stable and efficient system.
    •  
  • Productivity: Reduce waiting times and operational stops in IT processes.
    •  
  • Customer satisfaction: Optimize delivery times and improve the experience of end customers.

Ricoh Solution

To address these challenges, Ricoh implemented a comprehensive solution for Droguería 20 de Junio that included:

  

Federico Ricci, Industrial Engineer and process manager at Droguería 20 de Junio, highlights the importance of this solution: "After months of analyzing, consulting, replanting and planning our infrastructure, we closed the year with the acquisition of Ricoh solutions for high-volume printing, process automation and predictive IT monitoring for both the control of terminals and mobile equipment. and for monitoring and measuring the performance of network and server infrastructure."

In addition, he underlines the value of Ricoh's human support: "The products and people that Ricoh has behind it is something that we believe will help us a lot and accompany us. We as a company have several challenges ahead of us and the need to interact with different technologies that I really believe Ricoh can provide us."

Results

The implementation of Ricoh's solution generated a positive impact on the business:

     
  • Increased productivity in the IT team
    •  
  • Reduced time of associated IT downtime thanks to predictive monitoring.
    •  
  • Reduction in order preparation and delivery times to end customers.
    •  
  • Customer loyalty due to improvements in service level.
    •  
  • Greater stability and efficiency in the management of technological infrastructure.

Conclusion

The alliance between Droguería 20 de junio and Ricoh resulted in a significant operational transformation, consolidating the company as a benchmark in logistics efficiency in the pharmaceutical sector. The combination of advanced technology, process automation, and specialized support allowed the drugstore to reach new levels of productivity and customer satisfaction.

Ricoh Latin America and Drugstore June 20 acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

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Ricoh LATAM Announces New RICOH Pro C5400 Series, Faster, More Accurate and Sustainable Color Production Printers

Ricoh LATAM Announces New RICOH Pro C5400 Series, Faster, More Accurate and Sustainable Color Production Printers

 

Weston, July 15th, 2025 – Ricoh LATAM today announced the launch of the new RICOH Pro C5400 series of colour production printers. This new generation combines increased operating and production speed with optimized usability, designed to meet the diverse needs of business and business operations.

Building on the high output speed and excellent paper handling of its predecessors – the RICOH Pro™ C5310S, C5300S and Pro C5300SL – the new Pro C5400 series offers significant improvements in its core performance.

Designed for commercial printing applications, this high-quality production printer offers greater image registration accuracy, thanks to greater stability in the paper feed and more precise image adjustment functions.

The series is compatible with a wide variety of substrates, including coated paper, waterproof paper, envelopes, clear plastic folders, and long sheets up to 1,300 mm. This flexibility allows customers to meet a wide variety of needs in the production of promotional materials, with greater ease of use and operational efficiency, also contributing to the growth of their revenues.

Key improvements include:

  • Drastically reduced warm-up time: from 120 seconds to just 26 seconds¹ on the Pro C5410S and 30 seconds¹ on the Pro C5400S.
  • Improved scanning speed: duplex scanning of up to 300 pages per minute, with AI-powered orientation detection and continuous scanning of small documents such as business cards.
  • More intuitive touch interface, significantly improving usability.
  • New paper configuration interface, ensuring consistent print quality.
  • Finisher with staple-free binding, an industry-first feature*² that uses water to moisten and press the paper: up to 16 sheets in corner binding and 12 in double binding.
  • Envelope merge option, enabling faster printing and higher productivity.
  • More compact folding unit, only 209 mm wide (less than half the width of the previous model).
  • Improved paper transport stability and image registration accuracy in duplex printing and long sheets, thanks to a redesigned vacuum feed tray.
  • More accurate image alignment with trapezoidal and right-angle correction functions.
  • Simplified adjustment of transfer conditions, reducing pre-print preparation time.

In addition, this series has increased the use of recycled materials by more than five times compared to its predecessor, which contributes to customers' environmental initiatives.

“The new Pro C5400 series offers increased production capacity and versatility, designed to help commercial and business operations expand their capabilities," said Angel Bustamante, Vice President of Graphic Communications Group at Ricoh LATAM. "Print environments must respond consistently and flexibly to a growing demand for short-run applications. Comprehensive enhancements are focused on delivering consistent, high-level print quality on a variety of substrates, enabling businesses to achieve reliable results, time and time again.”

The RICOH Pro™ C5400 series will be commercially available in Latin America from July 2025.

Ricoh named in TIME World's Most Sustainable Companies of 2025

Ricoh named in TIME World's Most Sustainable Companies of 2025

Tokio, 8 July 2025 – Ricoh today announced its inclusion in the TIME World's Most Sustainable Companies of 2025. Out of an expanded pool of 5,700 companies, Ricoh ranked 148th, improving from 151st out of 5,000 in 2024. This recognition underscores Ricoh's global leadership in transparency, stewardship, and its ongoing commitment to achieving a sustainable society through comprehensive environmental, social, and governance (ESG) initiatives.

Compiled by TIME Magazine and research provider Statista, the ranking highlights companies that prioritize sustainability and advance corporate responsibility. Considering factors such as revenue, market capitalization, and public prominence, the 2025 evaluation assessed more than 5,700 of the world’s most influential companies across over 20 key performance indicators covering environmental, social, and governance dimensions.

Ricoh was also recently included in the Dow Jones Sustainability World Index (DJSI World) for the fifth consecutive year and recognized with double A score for climate action and water security leadership in CDP A List for the second consecutive year, in addition to its 2020 validation from the Science Based Targets initiative (SBTi).

Ricoh promotes sustainability through its Three Ps Balance—Prosperity (economy), People (society), and Planet (environment). To help realize a sustainable society, Ricoh has identified seven material issues in two key areas: “Resolving social issues through business” and “Robust management infrastructure.” It has also set 16 ESG targets linked to these material issues. By aligning ESG and business growth, Ricoh continues to strengthen its sustainability strategy.

Ricoh calls for action for the planet with “Global SDGs Action Month” initiative

Ricoh Leads "Global SDGs Action Month"

Weston, June 16th, 2025 – Ricoh today announced the launch of Ricoh Global SDGs Action Month 2025, dedicating the month of June to advancing the United Nations Sustainable Development Goals (SDGs) through employee-driven initiatives around the world.

The Ricoh Group places the enhancement of corporate value through resolving social issues at the core of its business strategy. This annual initiative reflects Ricoh's commitment to sustainability and responsible business practices across all regions and operations.

Since 2006, Ricoh has held annual environmental events during Global Eco Action Month, coinciding with World Environment Day in June. In 2019, the program was renamed Ricoh Global SDGs Action, to reflect an expanded focus beyond environmental and decarbonization efforts, addressing a broader range of social issues. 2025 marks the 20th year of this evolving initiative.


  

This year's theme, “Take action to empower Fulfillment through Work,” encourages all employees, including senior leadership, to reflect on work-related social challenges and take both individual and collective action. This aligns with our mission of understanding and transforming how people work to unleash human potential and creativity for a sustainable future. Ahead of the initiative, Akira Oyama, President and CEO, shared a video message with employees worldwide, expressing his aspirations for the program.

Oyama says: “I ask you to take a moment to imagine the people your work ultimately supports, and to reflect on what you can do to contribute to their Fulfillment through Work. Even small actions matter. When we all act together, those small steps add up to something powerful. Let's come together as One Ricoh to support the transformation of work and empower Fulfillment through Work for our customers.”

"At Ricoh, we believe that true business progress goes hand in hand with sustainable development. SDG Action Month is an opportunity to reaffirm our commitment to the Sustainable Development Goals and demonstrate, with concrete actions, how technology, innovation and collaborative work can generate a positive impact on our communities and the planet," says Diego Imperio, President and CEO of Ricoh LATAM.

Sustainability is part of Ricoh's DNA and is deeply integrated into its business strategy. Through technological solutions, Ricoh LATAM helps its customers reduce their environmental impact, optimize resources and transform their operations responsibly. We invite all organizations to join us in this commitment by adopting technologies that not only improve productivity, but also actively contribute to a more sustainable future for all.

Ricoh LATAM launches the new IM C401F, designed for excellent workplace experience

Ricoh IM C401F: Innovation for the Hybrid Workplace

Weston, June 9th, 2025 – Ricoh LATAM launched the RICOH IM C401F, a compact A4 color multifunction printer (MFP) for hybrid work environments. With fast output, seamless cloud integration, and enhanced security, it delivers enterprise-grade performance in an easy-fit format, suitable for any workspace.

   www.ricoh-americalatina.com  

Built for modern teams, the IM C401F combines high-speed color printing, an intuitive 10.1” Smart Operation Panel, and strong data protection. It’s a practical, reliable solution for businesses looking to stay productive and connected—wherever work happens.

Key Features and Benefits:

 
     
  1. Fast, Reliable Output: Prints at 40 pages per minute (ppm) in color and 43 ppm in black and white. High-capacity paper trays and high-yield toner options reduce downtime and keep teams moving.
  2. Smart, Intuitive Interface: Features Ricoh’s latest 10.1” Smart Operation Panel with capacitive touchscreen, improved processing power, and Android OS—ensuring a consistent, user-friendly experience across Ricoh devices.
  3. Stronger Security by Design: Includes TPM 2.0 encryption, WPA3 Wi-Fi protection, and support for TLS 1.3 to safeguard data across networks, devices, and user access points.
  4. Cloud-Ready and Workflow-Enabled: Integrates with RICOH Smart Integration, enabling access to cloud apps, automated workflows, and device fleet management. Bluetooth 5.2 and mobile printing (AirPrint, Mopria®) ensure connectivity wherever users are.
  5. Built to Last: With robust build quality and long-life components engineered for demanding use.
  6. Sustainability Built In: Designed with the environment in mind, the IM C401F uses 10% post-consumer recycled plastic in its mainframe and 42% less plastic in its packaging. Energy-efficient design supports low power consumption and reduced carbon impact.
  7. Empowering Digital Workplaces: The IM C401F strengthens Ricoh’s commitment to enabling digital workplaces. As part of Ricoh’s intelligent MFP range, the IM C401F delivers consistent performance across office and remote locations, simplifying document workflows, reducing manual tasks, and helping businesses adapt to evolving workstyles.
With expanded capabilities and more investment in innovation, Ricoh LATAM continues to offer more value to its customers

With expanded capabilities and more investment in innovation, Ricoh LATAM continues to offer more value to its customers

Weston, May 29th, 2025 - As part of its business evolution and growth strategy, Ricoh LATAM announces two key milestones that reinforce its positioning as a strategic ally and provider of technology services in Latin American workplaces:

 
  • Acquisition of Go2neXt
    As part of its expansion plan, Ricoh LATAM recently acquired Go2neXt, a renowned Brazilian company with more than 14 years of experience as a Workplace Service Provider. Specializing in technology infrastructure, hybrid cloud, Pro AV solutions, and cybersecurity, this acquisition will bring key capabilities in talent and portfolio and will strengthen the regional offering of managed services.
 
  • Creation of the Business Transformation area
    Ricoh LATAM has created a new internal area that will enable the regional scaling of the capabilities obtained through the recent acquisitions of companies such as Go2neXt and Videocorp.
 

New regional leadership

In line with the above, Ricoh LATAM announces the appointment of Paulo Pichini, founder and current General Manager of Go2neXt, as the region's new Vice President of Business Transformation. With an outstanding track record in the technology sector, Paulo will continue as General Manager of Go2neXt and will lead this new strategic area with the objective of expanding Ricoh's coverage in the Brazilian market and facilitating the export of new capabilities obtained by the company through acquisitions in the rest of Latin America.

“At Ricoh LATAM we are building an increasingly robust digital ecosystem to accompany our customers and integrate the technology they need to empower their workplaces. These strategic decisions not only expand our capabilities but also reinforce our role as a trusted partner in the digital transformation of organizations. This is a very exciting time for the company,” said Diego Imperio, President and CEO of Ricoh LATAM.

These advances reflect Ricoh LATAM's commitment to accompany organizations in their digital transformation processes, offering innovative, scalable solutions tailored to the specific needs of each market.

Continuing its growth in Latin America, Ricoh LATAM announces the acquisition, in Brazil, of Go2neXt to enhance the technology experience in workspaces and expand its managed services offering

Ricoh LATAM announces the acquisition, in Brazil, of Go2neXt to enhance the technology experience in workspaces

São Paulo, Brazil, May 8, 2025- Ricoh LATAM announced today the acquisition of Go2neXt, a Brazilian company recognized for its expertise in managed technology services and the creation of intelligent and collaborative spaces. Go2neXt will continue to operate under its current name as a Ricoh group company.

Founded in 2011, Go2neXt operates throughout Brazil and is responsible for projects in other Latin American countries. Based on a consultative vision of its clients' business challenges, Go2neXt's team of experts designs, implements and manages digital innovation projects. The goal is to offer the most advanced user experience to the company's customers and employees, making the concept of “Workplace Experience” a reality.

Behind this result is a sophisticated range of services and technology organized in layers that are completely transparent to the customer; this includes advanced audio solutions, digital signage and lighting systems. In addition, the technology layers are based on collaboration platforms, cybersecurity solutions and a comprehensive network, computing and communications infrastructure that can be located on-premises or distributed across multiple clouds.

This acquisition ratifies Ricoh LATAM's goal to be the leading provider of digital workplace services in Latin America, expands its coverage in Brazil and adds to the team consultants who have hundreds of certifications in the main disciplines of the market, in addition to mastering critical technologies for the development and management of applications tailored to the growth objectives of organizations.

“This acquisition is part of Ricoh LATAM's strategic investment for our growth as a digital services company and allows us to strengthen and expand our capabilities to accelerate our customers' digital adoption. As we have done with past acquisitions, we continue to invest in key investments that consolidate our position as a digital enabler in the region. Go2neXt is a company with a great reputation and experience in digital innovation in Brazil, and we are very pleased to welcome them to Ricoh,” said Diego Imperio, President & CEO of Ricoh LATAM.

This acquisition will enable Ricoh to expand its technology offering for workspaces, with:

 
  • Digital Transformation Consulting: Strategic support in the adoption of technologies that boost productivity and business competitiveness.
    •  
  • Communications and complete business collaboration solutions (audio, video and automation), including immersive experiences.
    •  
  • Cybersecurity and Data Protection: Managed security services, incident response, identity management and business continuity.
    •  
  • Infrastructure Automation and Modernization: Consulting, implementation and support of agile and resilient infrastructure environments.
    •  
  • Infrastructure (networks and telecommunications) with security from the design phase.
    •  
  • Hybrid Cloud Services: Migration, management, optimization and monitoring of multicloud environments.
 

“We know that low productivity is a reality in Latin America; Brazil, for example, has one of the lowest rates in the region in 2024. Which, has a direct impact on the GDP and competitiveness of our organizations,” commented Paulo Pichini, CEO of Go2neXt. ”We share values, experience and talent with Ricoh. This synergy will accelerate the delivery of a 360° workspace experience offering to the market. Our goal is to put innovation at the service of people and business. We are proud of everything we have built and very motivated by what we will achieve in this new phase.”

This milestone reaffirms Ricoh LATAM's commitment to customers in the region through the ongoing evolution of its portfolio and talent, seeking to generate exceptional technological experiences in the workplace and automating processes that increase business productivity.

Ricoh Named a 2025 Dell Technologies Titanium Black Partner

Ricoh Named a 2025 Dell Technologies Titanium Black Partner

Tokyo, April 30th, 2025 – Ricoh announced it has been awarded Dell Technologies Partner Program Titanium Black status for 2025. Titanium Black is the highest status within the Dell Technologies Partner Program. This elite group of Dell's most strategic partners is embracing the AI revolution and supporting customers' digital transformation journeys.

«We are delighted to have been awarded this prestigious status by Dell Technologies», said Alberto Mariani, Chief Digital Investment Officer at Ricoh Europe.

This accreditation further reinforces our strong growth across key areas such as data center, storage, and AI, as well as our continued commitment to innovation and delivering customer-centric solutions. It also underpins our ongoing ability to navigate today's data-centric, multi-cloud world and accelerate improved business outcomes. With our new Titanium Black status, we also now benefit from closer collaboration with Dell leadership and greater opportunities for strategic co-investment.

Taro Takamatsu, General Manager, Digital Services Business Division, Ricoh Company, Ltd., added: “Through this program, Ricoh aims to further strengthen our global collaboration with Dell and deliver greater value to our customers by expanding our IT Services business on a global scale.”

« Ecosystems are becoming increasingly important in powering customer outcomes in a rapidly evolving market», said Denise Millard, Chief Partner Officer of Dell Technologies. " We have an incredible opportunity with our robust partner ecosystem and welcome Ricoh as a 2025 Dell Technologies Titanium Black partner. Together, we will continue delivering the tools and knowledge businesses need to evolve and achieve lasting success."

*Dell Technologies and Dell are trademarks of Dell Inc. or its affiliates. Other marks may be trademarks of their respective owners.

**The use of the word "partner" or "partnership" does not imply a legal partnership between Dell Technologies and any other organization.

Automation and safety: the new factors defining productivity in diverse work environments

Automation and Safety: Keys to Workplace Productivity

Mexico City, Mexico, April 21st, 2025 – Deloitte's Global Human Capital Trends 2025 survey revealed that the main drivers for investing in new technologies are enabling the workforce to do more and do it faster and reducing costs. However, the most strategic motives identified by respondents include enabling collaboration between people and machines to generate joint value, facilitating the creation of new types of value by the workforce, and improving employee well-being.

In this new scenario, edge technologies for real-time data and agile decisions, collaborative tools that strengthen hybrid work, increased investment in security to protect data in distributed environments, and solutions that optimize resources and increase operational efficiency by automating processes.

These dynamics are redefining the role of the CEO, who today leads not only technology adoption, but also the cultural evolution of his or her organization, from the office to a digital ecosystem. Modernizing workspaces is no longer an option, but a strategy to increase productivity, attract talent, and respond with agility to market changes. Turning the workplace into a center of experience has a direct impact on the competitiveness of companies in an increasingly challenging environment.

Ricoh LATAM proposes a comprehensive vision to accompany organizations in their adaptation to the new work environment. The company responds to these four key trends with a unique approach that combines technology, strategy, and experience: it promotes the use of real-time data through Edge solutions to improve decision-making; it strengthens hybrid work with tools that integrate digital collaboration; it implements automation systems that optimize resources and operational processes. It also develops security solutions adapted to distributed environments. This proposal is not limited to implementing technology but seeks to transform the employee experience as an axis for improving productivity and competitiveness in the region's companies.

In Latin America, where economic growth has been limited with an average of only 2% in the last decade, according to the IMF, the workplace takes on a strategic role. Modernizing work environments has a direct impact on three key fronts: it improves productivity, responds to changes in employment dynamics and allows the integration of technologies that accelerate digital transformation. In this context, the design of the workspace ceases to be operational and becomes a factor of regional competitiveness.

In this context, Ricoh LATAM launches an innovative proposal of technological solutions and managed services to create more agile and connected work environments, transforming the traditional office into a digital space adapted to the challenges of today. This value proposition was presented at the Ricoh Summit 2025, an annual event that brings together around 500 people from 14 Latin American countries, along with strategic allies such as Ingram Micro, Crestron, Kramer, Zebra, Intcomex, LG, Biamp, Wesco | Anixter, and many more technology leaders.

“Today, companies face the great challenge of redesigning their work environments to respond to a new reality: more demanding employees, more complex hybrid models, and a constant pressure to increase productivity. Transforming the workplace is no longer an option, it is a strategic decision that directly impacts the well-being of talent, operational efficiency, and business competitiveness. At Ricoh LATAM, we are leading this change, accompanying organizations co-creating solutions that integrate people, processes, and technology in a sustainable and scalable way.”, explained Diego Imperio, President and CEO of Ricoh LATAM.

Ricoh Workplace Security: Protection and Efficiency for the Workplace of the Future

Organizations need solutions that enable them to ensure operational continuity without compromising security. This prompted Ricoh to design a security model specifically for the modern workplace: flexible, integrated and people centric. Workplace Security was created in response to the challenges companies face when managing physical and digital assets in hybrid environments, and as part of a broader vision that links technology, protection and productivity in a single ecosystem.

One of the most notable launches during the event was Ricoh Workplace Security, an end-to-end solution developed in direct response to the new challenges of the modern work environment. In a context where organizations operate in hybrid models, with distributed information flows and environments increasingly exposed to risk, Ricoh designed this proposal to protect critical assets without sacrificing operational agility. The solution combines hardware, software, and professional services to strengthen physical and digital security, automate key processes, and ensure regulatory compliance, all with a focus on efficiency and employee experience.

What does this solution include?

 
  • High-definition IP video surveillance cameras, with advanced analytics (motion detection, facial recognition, people counting).
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  • Physical access controllers, such as biometric readers and RFID cards.
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  • Intrusion sensors and environmental detection (motion, glass breakage, smoke, gas, temperature).
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  • Monitoring stations and control consoles, with real-time centralized surveillance capabilities.
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  • Secure network infrastructure, including PoE switches, UPS for operational continuity, and high-performance servers.
 

Ricoh Workplace Security enables the integration of technologies such as artificial intelligence (AI), the Internet of Things (IoT), and cloud services, not only to strengthen physical security but also to provide a more connected and automated environment tailored to the needs of modern businesses.

"The future of work demands a balance between technology, security, and employee experience. At Ricoh, we are committed to companies accelerating their digital adoption with solutions that create more agile, secure, and people-centric work environments, impacting employee motivation and productivity," concluded Diego Imperio, President and CEO of Ricoh LATAM.

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